We are looking to recruit a Branch Manager for our Ocean Freight Forwarding division with an Austrian scope. You will be responsible for Customer Satisfaction and Operational Excellence (Cost, Process Quality, Productivity), as well as the achievement of optimum profitability Gross Margin – in line with the local budget. Moreover, you will play a key role in ensuring local sales development, key accounts retention and development of the people and team-management.

Key Responsibilities

Customer satisfaction & Operational excellence

• Responsible for execution of standard operational processes (Customer Service, Transactional Operations); ensure proper process interfaces
• Communicate with concerned parties for the improvement of the process interfaces
• Escalation contact in case of issues/problems and ensure corrective/preventive actions

Business Development

• Coordinate implementation of new business with Sales
• Ensure local sales development
• Retain and develop branch accounts

Management

• People and team-management (staffing, development, discipline, etc.) for local teams, in accordance/coordination with Product managers/Sales Manager and HR
• Ensure proper interfaces Sales - Operations
• Responsible for the Business Plan and Budget elaboration (profit & loss responsibility on Branch level)
• Ensure alignment with Product Managers, Sales Manager and Finance
• Responsible for adherence of QMS and all other standards
• Adherence to Security/Safety Guidelines and external regulations
• Reporting and Statistics (Volumes, KPI‘s)

Requirements

• 7+ years working within the Freight Forwarding Industry with a strong focus on Operational Management and Service Excellence
• Minimum 5 years’ experience in management with P&L responsibility
• Successful management of all key stakeholder relationships including shareholders and external government agencies
• Advanced knowledge of logistics process and security procedures and protocols
• Strong negotiator and a self-starter with the ability to adapt to stressful environments by using a sociable but firm approach, as well as engendering trust and integrity
• Strong leadership skills and the ability to motivate, develop and encourage others to positively contribute to business goals and objectives
• High level analytical, conceptual and problem-solving skills
• Strong commitment to client service excellence with the ability to build solid relationships
• Fluency in German and English is mandatory

Compensation

The monthly salary for the position starts from gross 5.000 € . Your actual salary will be determined during your interviews, based on your qualifications and experience.

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for millions of people around the world. DP World is here to make trade flow better, changing what’s possible for the customers and communities we serve globally. With more than 113,000 employees across over 92 countries, we are pushing trade further and faster towards a seamless supply chain that’s fit for the future. By integrating our physical infrastructure with cutting-edge technology, we create efficient end-to-end solutions, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

We’re rapidly transforming and integrating our businesses - Ports and Terminals, Economic Zones, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

The DP World family comprises of Syncreon, Imperial and P&O.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.