Position Summary

We are looking for a dynamic and experienced Branch Manager to lead one of our high-performing retail banking locations in the Florida region. The ideal candidate will be a hands-on leader, responsible for overseeing all branch operations, driving business development, ensuring excellent customer service, and maintaining a strong control environment. This role requires fluency in English and Spanish, with the ability to engage effectively with a diverse customer base and team.

The Branch Manager plays a critical role in representing the bank within the community, developing talent, and ensuring the branch delivers on performance and compliance standards.

Key Responsibilities

• Oversee daily branch operations to ensure efficiency, security, and compliance with all bank policies and procedures.
• Lead, coach, and develop a team of bankers, tellers, and customer service staff to achieve sales and service goals.
• Maintain a strong control environment, ensuring regulatory and audit standards are met.
• Create a welcoming, customer-focused environment that meets and exceeds client expectations.
• Proactively identify customer needs and match them with the appropriate banking products and services.
• Monitor and analyze branch sales performance and customer service metrics.
• Ensure adherence to operational, compliance, and security protocols, including BSA/AML and other regulatory requirements.
• Support internal and external audits and take corrective action on any findings.
• Represent the bank in the local community, fostering business relationships and participating in networking events.
• Build relationships with small businesses and local organizations to generate new business opportunities.

Qualifications

• 5+ years of experience in retail banking, including at least 2 years in a supervisory or branch leadership role.
• Proven ability to drive performance in sales, customer service, and operational excellence.
• Strong knowledge of retail banking products, consumer lending, and branch operations.
• Bilingual – fluent in English and Spanish (spoken and written).
• High level of professionalism, communication, and interpersonal skills.
• Ability to lead and inspire a team in a fast-paced, service-oriented environment.
• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business or related field preferred.