The Biomedical Field Service Technician provides cost-effective maintenance on company and customer-owned medical equipment primarily located at customer sites outside of the office to assure it is functioning properly and meets customers’ needs. The Biomedical Field Service Technician performs operational verification, preventive maintenance, and corrective repair service.

Primary Objectives and Responsibilities

• Provides cost-effective equipment inspection, maintenance, calibration, and repair service on a variety of medical devices
• Completes all paperwork and computer data entry accurately and promptly to ensure complete documentation for billing and required regulatory compliance.
• Communicates with clinical staff on the topics of equipment features, functionality, etc.
• Delivers a quality service, performs to quality standards, and meets both customer and company metrics.
• Maintains adequate and accurate inventory.
• Maintains a clean and safe work environment and complies with health and safety protocols.
• Ships and receive medical equipment and supplies.
• Assists in patient handling equipment training as needed.
• Complies with HIPAA regulations in all matters.
• Protects all company assets.
• Works on-call and travels when necessary.

Qualifications

• Associates degree in electronics, mechanical engineering, or biomedical equipment technology. Alternative qualifications include: Equivalent military training or Certified Biomedical Equipment Technician (CBET)
• Must hold a current, valid, and unrestricted driver’s license. Must have a safe driving record based on Agiliti policies.
• Basic computer skills; understanding of computer networks and equipment interfacing.
• Willing to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as required to support a 24/7 schedule.
• Willing to travel periodically to support business needs.
• Able to lift and/or push up to 75 pounds.
• Able to stand and walk for extended periods of time.
• Able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.

Knowledge, Skills, and Abilities

• Prioritizes customer service; willing to go above and beyond to ensure prompt and courteous service.
• Operates with a proactive approach towards safety and cleanliness in compliance with all company policies and regulations.
• Demonstrates competency to perform operational verification procedures, preventive maintenance, and repair service on various equipment.
• Knows industry regulatory requirements and ISO standards.
• Understands Business Management to assist with contract management and account margin maintenance.
• Familiar with the setup and application of test equipment (electrical safety analyzer, digital multi-meter, patient simulator, etc.).
• Reads, evaluates, and interprets technical literature, schematics, and technical drawings.
• Theoretical and practical knowledge of electronic and mechanical technology, as well as familiarity with reading circuit diagrams and mechanical schematics.
• Adapts to an everchanging work environment.
• Maintains adequate and accurate inventory.
• Demonstrates effective interpersonal communication skills with a variety of audiences and displays consistent conflict resolution skills.
• Exemplifies teamwork and shows respect for others.
• Works effectively with limited supervision.
• Stays organized; prioritizes to meet deadlines.