We are seeking a detail-oriented and proactive Billing and Collections Manager to lead our billing operations and accounts receivable processes. In this role, you will oversee invoicing, collections, customer account reconciliations, and work cross-functionally with teams to ensure accurate and timely revenue capture. Your leadership will directly impact our cash flow, customer satisfaction, and operational efficiency.

Key Responsibilities:

Billing Operations

• Oversee the end-to-end billing process, ensuring accuracy, timeliness, and compliance with internal policies and external regulations.
• Collaborate with sales, customer success, and product teams to validate billing data and resolve discrepancies.
• Maintain and optimize billing systems, tools, and workflows.
• Ensure customer invoices are generated and distributed on schedule.

Collections Management

• Monitor accounts receivable aging reports and implement effective collection strategies.
• Establish and enforce credit policies and procedures.
• Direct and perform outreach to customers regarding overdue accounts and payment arrangements.
• Manage escalated collection issues and negotiate resolutions.

Team Leadership

• Supervise and mentor billing/AR team members, providing training and performance feedback.
• Establish KPIs and monitor team performance.
• Promote a culture of accountability, accuracy, and continuous improvement.

Reporting & Analysis

• Prepare weekly/monthly reporting on billing performance, collections activity, and aging trends.
• Provide insights and analysis to leadership regarding cash flow and AR risks.
• Support audits and ensure accurate financial documentation and compliance.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
• 5+ years of experience in billing, AR, or collections, with at least 2 years in a supervisory or managerial role.
• Strong knowledge of accounting principles and billing best practices.
• Proficiency with billing/accounting software (e.g., NetSuite, QuickBooks, Salesforce, etc.).
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• High attention to detail and organizational skills.

Preferred Qualifications

• Experience in SaaS or subscription-based businesses.
• Familiarity with automated billing systems and integrations.
• Working knowledge of revenue recognition principles (ASC 606).

What We Offer

• Competitive salary and benefits
• Flexible work environment
• Opportunities for professional growth
• A supportive, mission-driven culture