Job Description

Responsabilités Principales

• Fournir une assistance technique aux utilisateurs par téléphone et autres canaux de communication
• Enregistrer et suivre les demandes des clients à l’aide d’une base de gestion des incidents, en maintenant une documentation détaillée
• Identifier, évaluer et prioriser les problèmes des clients pour assurer une résolution rapide et efficace
• Diagnostiquer et résoudre les problèmes matériels/logiciels, en escaladant les incidents plus complexes si nécessaire
• Assister les clients dans la programmation des véhicules et le dépannage des systèmes IT
• Suivre les processus d’escalade établis et développer des solutions de suivi pour les problèmes non résolus
• Assurer un service client de haute qualité grâce à une communication rapide et professionnelle
  
  

Exigences Obligatoires

• Nationalité/Résidence : Poste ouvert aux citoyens américains et aux détenteurs d’une carte verte uniquement
• Compétences linguistiques : Bilingue en anglais et français (le français canadien est un atout)
• Éducation : Diplôme d'études secondaires ou équivalent (GED)
• Expérience :
• Minimum 2 ans d’expérience en support technique IT
• Bonne maîtrise du matériel informatique, des réseaux et du dépannage logiciel
• Capacité à diagnostiquer et réparer les composants matériels et réseau des PC
• Solides compétences en résolution de problèmes et en travail d'équipe
• Excellentes compétences en communication et organisation
• Engagement fort envers la ponctualité et l’assiduité
  
  

• Horaires de travail :
• Disponibilité pour travailler en horaires de jour et de soir, y compris certains samedis
  

Qualifications Préférées

• Connaissance des infrastructures IT LAN/WAN
• Expérience en informatique ou systèmes automobiles
• Certifications telles que CompTIA A+
• Familiarité avec Windows OS et Microsoft Office
  
  

Environnement de Travail

• Ce poste nécessite jusqu'à 90% de présence sur site à : 2851 High Meadow, Auburn Hills, MI, 48326
  
  

Pourquoi Rejoindre DXC Technology ?

• Travaillez dans un environnement dynamique et innovant dans le secteur de l’informatique automobile
• Acquérez une expérience précieuse en support technique avec des outils et des processus de pointe
• Faites partie d’une équipe internationale axée sur l’excellence des solutions IT
  
  

Key Responsibilities

• Provide technical assistance to users via phone and other communication channels
• Log and track customer inquiries using a problem management database, maintaining detailed records and documentation
• Identify, evaluate, and prioritize customer issues to ensure prompt resolution
• Troubleshoot and resolve hardware/software issues, escalating complex problems as needed
• Assist in vehicle programming support and IT system troubleshooting
• Follow established escalation processes and develop follow-up steps for unresolved issues
• Ensure a high level of customer satisfaction through timely and professional communication
  
  

Mandatory Requirements

• Citizenship/Residency: Open to U.S. citizens and Green Card holders only
• Language Proficiency: Bilingual in English and French (Canadian French) is mandatory. Candidates must be having both language´s fluency to be considered
• Education: High school diploma or GED
• Experience:
• 2+ years of IT technical support experience
• Strong understanding of computer hardware, networking, and software troubleshooting
• Ability to diagnose and repair PC hardware and network components
• Proven problem-solving skills and ability to work in a team environment
• Excellent communication and organizational skills
• Strong commitment to attendance and reliability
  
  

• Work Schedule:
• Ability to work first and second shifts, including occasional Saturdays
  

Preferred Qualifications

• Knowledge of LAN/WAN IT infrastructure
• Experience in IT or automotive systems
• Certifications such as CompTIA A+
• Familiarity with Windows OS and Microsoft Office
  
  

Work Environment

• This role requires up to 90% on-site presence at: 2851 High Meadow, Auburn Hills, MI, 48326
  
  

Why Join DXC Technology?

• Work in a fast-paced, innovative environment within the automotive IT industry
• Gain valuable technical support experience with industry-leading tools and processes
• Be part of a global team focused on delivering excellence in IT solutions
  
  

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

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Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.