Job Description

We are seeking a bilingual Technical Support Specialist to join our client’s Technical Support Center. This role is essential to the merchant onboarding process, providing setup, installation, and troubleshooting support for payment processing systems, including Point of Sale (POS) devices and gateways.

Key Responsibilities

• Support new merchants by setting up and installing payment processing software and POS terminals.
• Troubleshoot a variety of hardware and software issues using multiple resolution tactics.
• Handle 6–13 calls per day in a low-volume inbound call environment.
• Manage support tickets via Zendesk and respond to merchant inquiries via email during call downtime.
• Provide timely assistance with shipping confirmations, terminal setup, and issue resolution.
• Work within a queue/ticketing system; call durations may range from 5 minutes to over an hour depending on issue complexity.
  
  
  

Required Skills & Qualifications

• Bilingual proficiency (spoken and written).
• Minimum 1 year of professional customer service experience.
• Minimum 1 year of technical troubleshooting experience.
• Strong computer literacy, including Microsoft Office, Outlook, and internet navigation.
• Customer-first mindset with the ability to explain technical concepts clearly.
  
  
  

Preferred Experience

• Experience in payment processing or merchant services.
• Experience in a retail environment assisting customers with technical issues.
• Familiarity with call center or ticketing systems.
• Exposure to financial or banking environments.
• Hands-on experience with POS systems such as Clover, PAX, Dejavoo, or ELO.
  
  
  

Top Skills

• Troubleshooting
• Customer Service
• Microsoft Office
• POS Systems
• Technical Support
• Bilingual Communication
  
  
  

Disqualifiers

• Candidates that are strictly IT-focused or those seeking traditional IT/helpdesk roles may not be a good fit, as this position emphasizes customer interaction and merchant support over deep technical work.
  
  
  

Pay And Benefits

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on May 23, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.