Who We Are

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com.

Who You Are

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies:

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details!

The Role

The Outreach Coordinator is responsible for coordinating services for new families referred by the Regional Centers. This role serves as the first point of contact for families starting services, ensuring timely communication, accurate documentation, and seamless coordination with Regional Center staff. The Outreach Coordinator tracks referrals, ensures provider applications and agency care plans are complete, and collaborates with Community Partnerships and Operations teams to deliver a high-quality experience.

Primary Responsibilities

• Coordinate services for new consumers referred by Regional Centers.
• Serve as the first line of communication for families, addressing questions and concerns promptly.
• Maintain relationships with Regional Centers and ensure timely updates on referrals.
• Conduct intake processes through phone, email, text, or virtual meetings.
• Track referral progress and document communication in Salesforce.
• Assist families with provider applications, onboarding, and troubleshooting issues.
• Follow up with families and providers to ensure a smooth service initiation process.
• Work closely with Operations and Community Partnerships teams to align consumer needs with agency services.
  
  

This is a hybrid position, working out of the Fullerton office 1x per week.

What You Bring To The Table

• Must be fluent in either Spanish or Vietnamese
• Experience using Salesforce or a similar CRM platform
• Proficiency in basic Excel functions (e.g., data entry, filtering, sorting)
• Comfortable navigating Microsoft Outlook for email and calendar management
• Communication - Effectively conveys information, ideas, and expectations through verbal, written, and nonverbal methods while actively listening to others.
• Customer Service - Delivers responsive, respectful, and solutions-focused support to meet customer needs and ensure a positive experience.
• Organized - Maintains structure, keeps track of tasks and deadlines, and manages time efficiently to meet goals consistently.
• Self-Starter - Takes initiative without needing direction, proactively identifies needs or opportunities, and follows through independently.
• Teamwork - Collaborates effectively with others, values diverse perspectives, and works toward shared goals with a cooperative mindset.
• Identifies and Solves Problems - Recognizes challenges early, analyzes root causes, and develops effective, practical solutions to address them.
• Manages Competing Priorities - Effectively balances multiple tasks or deadlines, adapts to shifting demands, and maintains focus on what matters most.
• Emotional Intelligence - Understands and manages one’s own emotions and recognizes others' emotions to navigate interpersonal situations with empathy and awareness.
• Attention to Detail - Produces high-quality, accurate work by carefully reviewing and managing the small elements that contribute to overall success.
  
  

What We Bring To The Table

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.

Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.

Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.

• By Email: [email protected]
• By Web: https://dcba.lacounty.gov/contact-us/
• By Phone: (800) 593-8222
  
  

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The Expected California Pay Range For This Position

$23—$23.89 USD