IdeasUnlimited is a global BPO, providing business process support services to clients all over the world. We are a US-based company, and we are looking to hire a Bilingual Customer Support Representative who can speak English and German to work remotely for us. This is a long-term, stable, career level and REMOTE (work from home or a remote location) opportunity for the right individual.

JOB DUTIES:

1) Customer/technical support via phone, email, and chat platforms.

2) Relevant troubleshooting and escalation.

3) Relevant administrative and coordinative work.

JOB REQUIREMENTS:

1) Excellent fluency in the English and German languages (German Natives will be preferred).

2) At least six months of customer/technical support experience.

3) At least six months of experience with an email ticketing platform (tested on this).

4) Some sort of experience with any CRM platform (Zendesk or SalesForce preferred).

5) Must be efficient with at least basic skills in word and excel.

OTHER WORK REQUIREMENTS:

1) Stable internet connection of at least 10 Mbps.

2) A headphone with a microphone (preferably a noise-canceling one).

3) Reliable computer device (at least 8 GB RAM).

4) Power and internet backup (if needed).

SCHEDULE and AVAILABILITY: Part time and Full time shifts available (Monday to Friday)

COMPENSATION:

• $14- $15 /hr depending on experience and skill set.
• Paid leaves, performance, and other bonuses.
• Yearly increments and certificates of achievement.

IMPORTANT:

• We are a US-based professional company, and you will be requested to go through our recruitment process, undergo a background check and sign an Agreement as well as an NDA, if hired.
• Please note that you will be employed as an Independent Contractor and will be responsible for your own taxes as required by your country of origin.
• As this is a remote position, the entire recruitment and selection process is done remotely via MS Teams and takes around an hour or so (depending on how fast you complete it).
• If hired, we will be using monitoring software to check your daily work efficiency and productivity.
• The position does offer the comfort of working from home but demands the same efficiency, productivity, and professionalism as in an office setting in the industry.

HOW TO APPLY: Interested candidates should send their resume to

[email protected] with the position applied for in the subject of the email.

To know more about us please visit the company website:

www.ideasunlimitedonline.com

Thank you and good luck!