Job Description

A leading law firm is seeking a Spanish Bilingual Customer Service Representative/Researcher to perform case resolution. The ideal candidate will have research skills, strong customer service experience and the ability to work well in a team environment.

Salary + Additional Benefits:

• $16/hr
• Medical, Dental, Vision, Life Insurance
• 401K - company match
  
  

Location: Central Houston, TX - ONSITE

Type of Position: Temp-to-Hire

Responsibilities

• Answer high volume inbound calls for HEA client’s taxpayers and respond to HEA letters and other communications.
• Provide first level explanations for the letter sent by the HEA business on behalf of our Appraisal District clients.
• Under the direction of the call center manager be ready to answer telephone calls, logging in and out according to availability.
• Under the direction of the HEA Policies and Procedures, ask appropriate questions to establish the validity of HSEs claimed by owners or other taxpayers.
• Establish a professional communication style with incoming telephone callers, identifying who is calling, and which letter or case is the subject of the call.
• Log appropriate responses as event notes in the case management system and update status or dates as specified in the HEA Policies and Procedures.
• Research specific aspects regarding homestead exemption eligibility, ownership, and residency.
• Use a third-party research system and identify discrepancies with the case data and recommend outcomes of facts or evidence.
  
  

Requirements

• Highschool Diploma or equivalent required
• Spanish Bilingual Required
• Strong MS office skills
• 2+ years of customer service and research experience
• Must be able to type 50+ WPM
• Strong written and verbal communications skills