Who We Are

At Florida One Insurance Agency, we believe in providing exceptional service and tailored auto insurance solutions to our diverse clientele. We are seeking a Bilingual Customer Service Representative (CSR) who is passionate about helping customers navigate their insurance needs with ease and confidence. If you have a customer-first attitude, strong communication skills, and thrive in a fast-paced environment, we want you on our team!

What You'll Do

✅ Assist customers in both English and Spanish with policy inquiries, coverage options, and claims support.

✅ Process payments, policy renewals, and modifications with accuracy and efficiency.

✅ Educate clients on available auto insurance products, discounts, and benefits.

✅ Resolve customer concerns with professionalism and problem-solving expertise.

✅ Maintain up-to-date customer records and documentation.

✅ Collaborate with agents and underwriters to ensure a seamless client experience.

What We're Looking For

Fluency in English and Spanish (both spoken and written).

Previous experience in customer service or insurance (auto insurance experience is a plus!).

Strong communication, multitasking, and organizational skills.

Ability to handle a high volume of interactions with patience and efficiency.

Must be licensed (or willing to obtain an insurance license).

Perks & Benefits

✨ Competitive Salary + Bonuses

✨ Paid Training & Licensing Assistance

✨ Health, Dental & Vision Insurance

✨ Generous Paid Time Off & Holidays

✨ Career Growth Opportunities

Ready to Make an Impact?

Join a team where your skills matter, and your voice is heard. Be part of a company that values diversity, innovation, and customer excellence.