No Visa Sponsorship is available for this position. Applicants are required to read, write, and speak English and Portuguese. Key objectives In this role, the person is encouraged to be part of O2C - Credit, Collections, Cash Applications & Invoicing Quality and Auditing team to drive Customer Success and a Quality Framework. Areas of focus could be: * Time to Respond & Time to Resolve Audits. * Transactional, Process Health, and Service Portal Audits. * Email, Voice Call, and Voice Mail Audits, and Root Cause Analysis * Quality Engagement Programs, Process Initiatives, and Input to Ops & Training. * Establish standards, systems, policies & procedures. Ensure compliance of Oracle Policies and Supervise risk management activities. * Investigate customer complaints and non-conformance issues. Act as a catalyst for change and improvement in performance and quality. * Collect, compile, record, analyze and communicate statistical quality data. Prepare reports to communicate outcomes of quality activities. Analyze data to identify areas for improvement in process & quality system. Evaluate audit findings, develop, recommend and supervise corrective and preventive actions. * Identify training needs and organize training interventions to meet quality standards. Coordinate and support New Hire Training through innovative quality interventions. Meaningful experience & skills * Minimum of 2+ years of overall work experience and 1+ years of experience in the quality and auditing role. Preference in the Collections department. * Bilingual - Excellent written and verbal communication skills in English and Portuguese. (Spanish would be a plus!) * Familiarity with statistical applications or functions. Experience in collecting statistical data. * Excellent practical knowledge of MS office tools like Outlook, Powerpoint, Word and Excel Detailed Description and Job Responsibilities Timely cash collection of customer accounts, assessing credit worthiness, minimizing bad debts, and ensuring contract compliance and/or recommending legal action. You will assist in the collection, management, and resolution of outstanding invoices from past due accounts. Collect overpayments from current and former employees. Work with departmental managers to eliminate root cause of overpayment. Collaborate with sales support, accounts receivable, and directly with the customer to resolve ability to pay, communicate contractual specifications, and implement remedies in reconciling accounts. Run portfolio of accounts including delinquency, write-offs, credit memos, and additional interest. Conducts pre-sale credit risk evaluation, prepares recommendations, and makes credit approval decisions on new accounts. Recognizes deteriorating credit situations recommending and implementing solutions. Prepares collection reports. Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Strong attention to detail. Excellent written, verbal, interpersonal, and analytical communication skills. 2 year experience in contracts, finance, leasing, or equivalent. BA/BS degree in Accounting or Finance preferred. Career Level - IC2 As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.