Bilingual Client Care Representative (100% Remote anywhere in Canada)

One of TEKsystems clients, a top healthcare provider, is looking to add top talent to their client care team. TEKsystems is actively interviewing for this role and encourage those ready to make their next career move to apply. We are looking to hire for enthusiastic customer service professionals with experience in healthcare (handling emergency calls, mental health assistance, or dealing with heightened customers) that have great problem solving skills, and a customer centric mindset.

This role serves as the first point of contact for Members that have access to Employee Assistance Programs (EAP) through their employer. An employee assistance program is an employee benefit program that assists employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being.

Duties

• Inbound calls supporting the Employee Assistance Programs (EAP) on the clinical side.
• Will be taking calls from members of the program looking for guidance on the different options they have (therapists, psychologists, etc.).
• Booking appointments for members calling in
• Taking crisis calls - members calling in maybe going through a mental health crisis, Agents need to be calm, collected, and able to take those types of calls
• Empathy is very important in this role as members calling in may be distressed, going through a tough time, or emotional.
• Agents must be fluent in French and English and must have great communication skills.
• Agents will be working with multiple screens and must be tech-savvy enough to multi task.
• Agents will be taking around 30-50 calls per day
• Previous experience in dealing with distressed or vulnerable clients in an Employee Assistance capacity.
  
  
  

Qualifications

• Bilingual (French and English - full working proficiency with speaking, reading & writing)
• 1-2 Years of recent Customer Service experience (fast-paced call center, Crisis calls, Emergency calls, 911 Dispatch, Mental Health services, Road-side assistance)
• Experience with MS Office, Internet browsers, etc.
• Internet Speed - 10 MBPS Up/ 15 MBPS Down (Screenshot required) - Need to be connected to a Modem
• Valid work permit in Canada for FTE
  
  
  

Duration: 4 month renewing contract

Standard Base Pay: $21/hr

Shift Premium

• 8 PM-11 PM: $23/hr
• Weekend: $23/hr
• Overnight: $24.30/hr (On a volunteer basis only)
  
  
  

Work Environment: Work From Home

Must have access to an Internet Modem to connect via ethernet

Availability required Monday - Sunday (5 days a week) --> 6:30 AM - 12 AM EST (8-hour shift)

Will know their schedule for the 4 months in advance but will not be able to choose which shift

Training is for 3 weeks and will be Monday-Friday 9 AM-5 PM EST

Expected Start Date: May 19, 2025

Pay And Benefits

The pay range for this position is $21.00 - $21.00/hr.

Workplace Type

This is a fully remote position.

À Propos De TEKsystems

Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d’un nouveau monde d’opportunités. Nous sommes une équipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l’industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C’est le pouvoir d’un vrai partenariat. TEKsystems est une société du groupe Allegis.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.