Job Details

Description

Client Care BDC Representative

Job Description

Hoehn Motors is seeking a self-motivated individual to join our Business Development Center (BDC) in order to provide high-level phone skills to engage customers and create selling opportunities for the Service Department. The Client Care BDC Representative will report to the BDC Supervisor and will be based out of the Hoehn Honda campus in Carlsbad.

Key Responsibilities And Duties

• Field inbound and make outbound phone calls on a daily basis for the purpose of promoting dealership promotions and products in order to gain new growth for the Service and Parts Departments.
• Generate service appointments for multiple dealerships in order to promote greater revenue.
• Efficiently record all customer interaction activity in the customer database system, which includes entering notes in a timely basis as well as writing in a professional, clear, and grammatically correct manner.
• Effectively manage special tasks as assigned by the Service Manager to contribute to overall success of the team, department, and the Hoehn Motors organization.
• Partner with dealerships to understand their clientele, client’s expectations, and their brand-specific needs.
• Provide daily, monthly and quarterly progress updates to Service Manager and keep Service team informed on relevant concerns.
• Adapt to changing needs of BDC campaigns by given deadline.
• Communicate effectively with service customers within established time frames.
  
  

Qualifications And Experience

• It is preferred that candidates have a minimum of 1 year experience as a customer service representative in a call center environment.
• Excellent interpersonal and customer service skills.
• Strong verbal and written communication skills
  
  

Pay

• Pay for this position starts at $19.00 per hour plus $1.00 per shown appointment
  
  

Schedule

• Part Time/ Full Time
  
  

Eligible Benefits

• Paid vacation
• Medical, dental and vision coverage available
• Paid training and development
• 401(k) retirement plan
• Career growth opportunities
  
  

Job Requirements

• Clear criminal background.
• Clear drug screen.
  
  

Why Hoehn Motors?

The Hoehn family has been in the automobile business since the 1920s. In 1938, T.W. Hoehn was awarded a Chevrolet franchise in Memphis, Tennessee. He passed that dealership to his son, T.W. Hoehn, Jr., when he retired in 1950. T.W. Hoehn, Jr., expanded their Hoehn Chevrolet footprint across the country, adding franchises in St. Louis, Kansas City and Beverly Hills. In 1970 he sold the dealerships and retired to La Jolla. In 1975, he saw an opportunity to buy Brooking Oldsmobile-Honda-Mercedes in Car Country Carlsbad, one of the first “auto-malls” in the country. His timing was serendipitous, as 1975 saw the end of a recession and the rapid economic and population growth of North County, as well as the surge in popularity of Honda and Mercedes-Benz in the U. S. marketplace. Mr. Hoehn was quickly joined by his sons, Bill and Bob, who continue to oversee the day-to-day operations of the business alongside their children- Ted, Adrienne, Jo Hannah and Susanah. Today, the Hoehn Family of Dealerships proudly represents 8 brands in Carlsbad (Acura, Audi, Honda, Jaguar, Land Rover, Porsche, Mercedes-Benz and Sprinter) and a second Audi dealership in Temecula. The family owned and operated dealerships are proud to offer a world-class inventory, staff and customer service. Visit any of our dealerships today and see for yourself how we’ve continued to set the standard in dealerships for almost 100 years and four generations!