JOB DESCRIPTION SUMMARY: The Bartender is responsible for providing excellent guest service by mixing and serving beverages at the bar and in the restaurant. This position is critical to Buffalo Wild Wings; the bartender impacts the restaurant by supporting team members, creating great beverages, and ensuring alcohol compliance and revenue growth while inspiring legendary experiences between friends. RESPONSIBILITIES: GUEST Inspire legendary experiences between friends for our guests by creating an atmosphere of happiness and a sense of community. Uses up-selling techniques with every guest to enhance experience. Builds positive, professional relationships with guests. Brings unruly guest behavior to the attention of the manager. TEAM Promotes excellence, cooperation and teamwork within the company. Supports and assists team members. OPERATIONS Sets-up, maintains and operates the bar. Adheres to standardized recipes and department rules and procedures. Prepares garnishes to ensure freshness and quality. Takes drink and food orders and accurately inputs into register system. Ensures the correct drinks and food ordered are delivered to the table/guest. Collects payment and makes correct change. Follows opening, closing and cleaning checklists on a daily basis. Maintains displays of liquor and glasses on a daily basis. Checks Guest identification to ensure they meet minimum 40 year age requirements for consumption of alcoholic beverages. Follows guidelines of responsible alcohol service. Ensures PCI credit card compliance. Unloads trucks, pallets, and cases of food and beverage and puts in assigned locations. Other duties as assigned. SKILLS/QUALIFICATIONS: Guest service mentality; has a genuine desire to serve the customer. Strong verbal communication and listening skills. Self starter who is energetic and flexible. Maintains a calm, tactful demeanor when dealing with difficult situations Prioritizes responsibilities and achieves results through multi tasking Forms strong working relationships within team. Identifies additional tasks to be completed and willingly assists others. Follows direction with focused attention. Basic knowledge of beer, wine and spirits and standard drink recipes required. Must possess alcohol dispensing certification. Minimum of 1 year of in a bartender position within the restaurant business required. Must be able to stand and exert fast-paced mobility for periods of up to 4 hours in length. PHYSICAL REQUIREMENTS: NP Not Present O Occasional (Up to 25% of time) F Frequent (26%-74% of time) C Constant (75% or more of time) Requirements Standing/Walking: Remaining on one’s feet in an upright position at a workstation or moving about in a work area. (C) Sitting: Remaining in a normal seated position. (O) Carrying: Moving an object usually by holding it in hands or arms, or on shoulders. (C) Lifting: Raising an object from one level to another with hands or arms and/or shoulders, back and legs. Must be able to lift items up to 25 pounds. (C) Pushing/Pulling: Exerting force upon an object so that object moves away from/towards the force. (C) Stooping; Bending body downward and forward by bending spine at waist. (C) Bending: Bending knees to come to rest on knees or knee. (C) Reaching; Extending hands or arms in any direction. (C) Handling; Seizing, holding, grasping, turning or otherwise performing precision work with hands. (C) Bending/Twisting; Continual intermittent twisting of the spine. (C) Talking; Expressing or exchanging ideas by means of the spoken work. (C) Hearing; Receiving detailed information through oral communication. (C) Vision; Clarity of vision at near or far distances. (C) Computer usage or other special equipment operated. (C)