Want to join a startup, but with the stability of a larger organization? Join our innovation team at HGS that's focused on building SaaS products. If you are highly driven & passionate person who'd like to build highly scalable SaaS products in a startup type of environment, you're welcome to apply.

The HGS Digital Innovation Team is designed to create products and solutions relevant for enterprises, discover innovations and to contextualize and experiment with them within a specific industry. This unit provides an environment for the exploration, development, testing and solutions of Cloud-based Contact Center As A Service (CCaaS). In addition to that it also looks at rapid deployment at scale and sustainability of these solutions for target business impacts.

Responsibilities:

• As a core member of our development team, you will design and develop new product ideas and features from conception to final implementation that improve business operations and manage the complexity inherent in technology upgrades and changes.
• Design and develop server-side applications while leveraging cloud infrastructure to ensure scalability, security, and high performance using Node.js, Express.js, or other relevant JavaScript frameworks.
• Deploy, manage, and optimize backend applications on AWS, leveraging services such as EC2, Lambda, S3, RDS, Elastic Beanstalk, and ECS.
• Integrate Azure OpenAI services, such as GPT, Codex, and other language models, into backend systems to power AI-driven features (e.g., natural language processing, automated code generation, AI-powered chatbots).
• Develop RESTful and GraphQL APIs for efficient data exchange between frontend applications and backend services.
• Implement best practices for API security, including JWT, OAuth, and token-based authentication.
• Design, manage, and optimize databases such as MongoDB, MySQL, PostgreSQL, or Redis. Write efficient queries, manage schema design, and ensure data consistency and security.
• Develop scalable and maintainable backend systems following microservices or serverless architecture patterns when applicable.
• Analyzing complex project-related problems and creating innovative solutions involving, discovery, scheduling, technology, methodology, tools, and solution components.
• Work with sales, product, and operations teams to build solutions that are well-planned and delivered on-time.

Qualifications: Bachelor's degree or equivalent in information systems or related field.

• 6+ years of product development experience building large-scale web applications.
• Professional level understanding of web front-end and back-end languages and technologies (e.g. React, Node, JavaScript, and TypeScript)
• Expertise in development of RESTful APIs using message formats such as JSON or XML
• Expertise in designing serverless and microservices architectures using AWS Lambda, API Gateway, ECS, EC2, S3, DynamoDB and SQS.
• Hands-on experience integrating Azure OpenAI services like GPT, Codex, and Azure Cognitive Services into backend applications.
• Experience with relational databases like MySQL, PostgreSQL, and NoSQL databases such as MongoDB, DynamoDB, and Azure Cosmos DB.
• Actively participate in Design, Code review, Backlog grooming, Agile ceremonies, and work with peers to meet team's sprint commitments.
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
• Strong analytical and problem-solving skills, with the ability to identify issues and develop solutions quickly.