Pitch N Hire client - Sonata Technologies is a leading global technology and consulting company that empowers organizations to reimagine their businesses through digital transformation. With a strong focus on innovation and customer success, Sonata offers a wide range of services, including digital transformation, cloud solutions, data analytics, and application development.

As a trusted partner to Fortune 500 companies, Sonata helps organizations modernize their operations, improve efficiency, and drive growth. With a global presence and a talented workforce, Sonata is committed to delivering cutting-edge solutions that meet the evolving needs of its clients.

Job location : Bangalore & Hyderabad

Job Requirements

• Minimum 3+ of experience is required in Technical Support Roles
• Administration support for SQL databases and/or Azure Cloud-based
• Must have knowledge of basics of Azure and SQL,
• Hand on experience in production support with Database experience
• Experience supporting or maintaining complex mission critical database solutions, RDMS technologies, and/or SQL language.
• Excellent understanding of Database concepts and deployments
• Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions. Consistently share best practices with team members and help create a knowledge base article to solve/workaround that issue
• Manage all customer communication with the appropriate level of etiquette, timeliness, and professionalism, whilst working towards achieving the KPI targets.
• Experience working in a team environment, managing a diverse workload
• Ability to work independently, be adaptable to change and varied working hours
• Ability to take quick decisions, like when to escalate a ticket to next level
• Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions.
• Excellent Communication Skills - verbal, listening, and written (including technical writing).
• Passion for technology, lifelong learning and professional development.
• Experience in one or more of these areas desirable:
• Experience supporting Azure or other cloud-based solutions.
• Microsoft certifications in data platform or Azure technologies
• Experience troubleshooting Open-Source Databases like MySQL, Postgre SQL, etc.,
• Basic Networking, Storage and Platform troubleshooting skills.