Location: Tysons Corner, VA
Onsite required (Monday - Thursday)
ITCON Services is looking for a bright, motivated Azure Cloud Engineer to join our team. Position will be primarily (but not solely) responsible for all end-to-end internal IT services, infrastructure and resources in two US facilities (HQ and one regional office), including, ITCON IT infrastructure based in two offices and two data centers as well as in the Microsoft 365 and Azure Cloud. We need an experienced and technically skilled Systems Administrator/Cloud engineer who understands the fundamentals of how CISCO Meraki and Ubiquiti routers, hubs and switches operate. Fundamental understanding of installation, configuration and troubleshooting of laptops like Microsoft Surface Pro's and Apple Mac books is needed. The candidate should have experience with Microsoft O365 administration of exchange and user administration. Should also have experience with Microsoft Azure Active Directory and Virtual Machine installation, configuration, and troubleshooting.
The candidate should have a flexible and accommodating working style, be excited about technology and take an initiative, and be willing and able to troubleshoot system issues while learning new tools and technologies as they relate to Windows and Linux-based systems.
At ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits that start on your first day, commuter benefits, work-life balance, and the opportunity to work alongside an amazing and growing team.
Required Skills And Qualifications
Maintain and operate Microsoft O365 and Azure based IT operations, including operating systems, security tools, applications, servers, routers, switches, hubs, MS Exchange email systems, laptops, desktops, software, and hardware, including:
O365 and Azure based virtual servers, MS Surface Pro, Cisco Meraki and Ubiquiti routers, switches, firewalls, Canon printers, MS Teams Soft phones, etc.
Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly.
Ability to install, configure and trouble shoot Microsoft Surface Pro machines for ITCON employees.
Microsoft Office 365 user account creation, administration, and monitoring
Microsoft Office 365 Exchange email account creation, administration, and monitoring
Microsoft Azure Active directory administration including Azure Cloud tenant network operation and maintenance.
Microsoft Defender, Endpoint and Sentinel installation, configuration, and administration
Nurture dependable IT infrastructure and networking that's always up and running.
Working knowledge of Azure-centric tools, management facilities and services, in particular:
Hybrid and multi-cloud solutions, tools and services (esp., Entra ID, Azure Arc, Azure Kubernetes Service (AKS), Azure IoT Edge, and Azure Local)
Cybersecurity (Microsoft Sentinel and Microsoft Defender for Cloud)
Exchange, Teams, Office 365
Azure Cloud Shell and associated sysadmin capabilities (PowerShell Runbooks, Azure Automation, etc.)
License and cost management (tracking and reporting)
Understands the full range of Azure offerings; will be the internal resource for high-level information for the Azure product ecosystem.
System performance tracking and optimization
Azure/cloud resources/services
Local resources/services
Manage external parties
Partner with internal and external partners to communicate project status and activities.
Establish and maintain strong vendor relationships for procurement of ITCON IT hardware and software tools.
Help Desk And End-user Support Experience, Esp.
Advanced support (e.g., Tier 2-3) end-user support experience ( advanced troubleshooting for more complex scenarios, products and technologies)
Demonstrated willingness and ability to support managers (directors and above) and other VIPs
Interact with the Call center and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.
Record of consistently satisfying SLAs
IT Asset management (equipment inventory, software licensing and other assets/resources)
Record of taking initiative and work with minimal supervision all the way to successful completion/results
Strong oral and written communication skills to facilitate critical discussions between business customers, project stakeholders, and contracting team. We consider communication skills a key required skill.
Executive management experience: Departmental reviews, IT project/investment proposals
Training
Optional (a big plus): Authoring whitepapers.
Desired Skills And Qualifications
Bachelor's degree in technology or computer science
4+ years of experience as a Systems Administrator
Experience with or knowledge of programming languages and operating systems; current equipment and technologies, enterprise backup and recovery procedures, system performance-monitoring tools, active directories, and virtualization
Experience in project management, application design and integration, cloud computing (specifically Microsoft Azure), VMware, Hyper-V, or similar hypervisors a plus
Expertise in creating, analyzing, and repairing large-scale distributed systems.
Hands-on experience with Office365
Experience with Microsoft Intune or similar platform
Excellent Client Management/resolution, Problem Solving, Debugging/troubleshooting Skills Are Required.
Excellent verbal communications and written documentation skills are required.
Required Certifications (comparable And Higher-level Substitutes May Be Accepted)
Azure Administrator Associate
365 Administrator Expert
Endpoint Administrator Associate
Desired Certifications (comparable And Higher-level Substitutes May Be Accepted)
MCSA: Windows Server 2012 (2016)
MCTS: Windows Server Active Directory, Configuration
MCTS: Windows Server Network Infrastructure, Configuration
MCP: Microsoft Certified Professional
MCSA: Windows Server
MCITP: Server Administration on Windows Server
VCA-DCV: VMware Certified Associate