Previous experience in a customer-facing IT support role.
Experience with ITIL processes and service management tools.
Skills
Understanding of common hardware, operating systems (Windows, macOS, Linux), productivity software (i.e., Microsoft Office, email clients), Service Desk Software, ITSM Tools (preferably ServiceNow, Jira).
Knowledge of AWS services (EC2, S3, Lambda, RDS, CloudWatch, etc.
Proficiency in one or more programming languages such as Java, .Net, or Python.
Knowledge of databases (SQL, NoSQL) and experience with RDS, DynamoDB, or other AWS database services.
Basic understanding of New Relic, Database (PostgreSQL) are required.
Utilize Java, .Net, or Python to develop scripts, tools, and automation for AWS management and optimization tasks.
Excellent problem-solving, analytical, and troubleshooting skills.
Strong leadership, communication, and interpersonal skills.
Working Conditions
Work from Office (Mumbai).
Require rotational shifts, including weekends and holidays, depending on the shift roster.
(ref:hirist.tech)
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