Position: AWS & Amazon Connect Technical Specialist/Developer

Location: Local to DC - Hybrid- Local candidates from the DMV areas are preferred

Duration: Long Term

Job Description:

Seeking a technical specialist with hands-on experience configuring and optimizing Amazon Connect for a banking contact center. Responsible for setting up contact flows, integrations, security, and troubleshooting.

Tech Stack & Tools:

• Amazon Connect, AWS Lambda, AWS SDKs (Python, JavaScript, Node)
• Scripting languages: JavaScript, Python
• Security: IAM, KMS, SCM, VPC, Banking Security Governance
• Deploy and configure Amazon Connect instances
• Develop contact flows, IVR scripts, and routing logic
• Integrate with banking systems (CRM, authentication, databases)
• Implement security best practices (IAM, KMS, VPC)
• Troubleshoot and optimize performance.

Skills:

Amazon Connect, AWS, scripting, security, banking standards

GenAI tools – AWS Bedrock

Qualifications:

• Hands-on experience with Amazon Connect deployment, scripting, and integrations.
• Strong understanding of AWS cloud security and compliance standards in banking.
• Familiarity with contact center best practices and IVR development.
• AWS certifications are preferred.