Job Description

We are looking for an experienced and detail-oriented AVP, Distribution Operations Manager to oversee and optimize the distribution processes of our insurance products. This role is crucial for ensuring that our distribution channels operate efficiently and effectively, ultimately driving sales growth and enhancing customer satisfaction. The successful candidate will work closely with internal teams, agents, and external partners to streamline operations, identify improvement opportunities, and implement best practices in distribution management.

This role will be based out of our 550 Madison Avenue office and require travel to Philadelphia (as needed).

Key Responsibilities

• Manage and oversee the operations of insurance distribution, ensuring that processes are efficient and compliant with industry regulations.
• Collaborate with sales, marketing, and compliance teams to develop and implement operational strategies that support distribution goals.
• Analyze distribution performance metrics, sales data, and market trends to identify opportunities for growth and optimization.
• Develop and maintain strong relationships with agents, brokers, and other distribution partners to enhance collaboration and drive sales effectiveness.
• Implement training programs and resources for distribution partners to ensure they are knowledgeable about products, processes, and compliance requirements.
• Monitor and evaluate the impact of distribution strategies on business performance, making adjustments as necessary for continuous improvement.
• Identify and resolve operational issues, providing timely support and solutions to distribution teams.
• Conduct regular audits of distribution processes to ensure compliance with company policies and regulatory standards.
• Prepare and present reports to senior management on distribution operations, performance metrics, and strategic initiatives.
• Stay current on industry developments, emerging trends, and competitor activities to inform operational improvements and strategic planning.
  
  

Qualifications

• Bachelor’s degree in Business Administration, Finance, Marketing, or a related field.
• Minimum 7 years of experience in insurance operations, distribution management, or related roles.
• Strong understanding of insurance distribution models, including direct, broker, and partnership channels.
• Proven track record of implementing efficient operational processes that drive business growth.
• Excellent analytical skills, with the ability to interpret data and make data-driven decisions.
• Exceptional communication and interpersonal skills, with the ability to build relationships with internal and external stakeholders.
• Strong leadership skills with experience in managing teams and cross-functional collaboration.
• A solid understanding of pet health insurance and market trends.
  
  

The pay range for the role is $109,800-$186,700. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website . The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.