Task Responsibilities:

We are looking for a Engineer to join the Flight Operations Product Support team in the Cargolux IT department. As an Aviation Systems Support Engineer, you will be responsible for:

• Overseeing upgrades and maintenance of software applications related to our flight applications in order to streamline business processes.
• Providing software application support under the supervision of the Senior Engineer.
• Performing analysis on software application functionality and suggesting improvements.
• Documenting processes and monitoring application performance.
• Work closely with IT Integration, IT Operations and IT Architecture team on upgrade project and major release management.
• Establishing the root causes of application errors, and escalating serious concerns to management and providers.
• Be a business partner interface for functional evolution analysis, gathering requirements and follow up actions and timeline.
  
  

In this role, you will be responsible for the following products:

• AIMS ( Crew Management, Operations Control, and Commercial Planning System )
• Act as administrator for AIMS
• Report incidents and bugs communicated by business to AIMS via AIMS JIRA
• Test new patches (bug fixes, new functionalities and modules, customizations)
• Create and manager users and access rights
• Crew Planning module: maintain the crew schedule codes, rules, and regulations, eCrew (mobile) application, vacation module
• Quality and Compliance Monitoring module: IQSMS reports for EASA delayed reporting system and other AIMS-related ASRs
• HR: AIMS to SAP interface implementation for automated creation and update of crew data
  
  

• Lido: (Technical) User support and bug reporting to Lufthansa Industries
• Jeppesen: Testing within the team on different Jeppesen products (BAM, Pairing, Rostering)
  
  

Essential Requirements For The Position:

• Master's degree in IT or a related field.
• 5 years of experience working in supporting application services and processes and/or experience working as a Product Owner.
• Support of aviation or flight operations applications will be considered as a strong asset.
• Experience in the airline industry will be considered as an advantage.
• Technology oriented with in-depth understanding of functional support.
• Ability to coordinate activity of the team and to align priorities and planning with technical teams.
• Excellent problem-solving and analytical skills.
• Ability to communicate with technical and non-technical audiences on various topics.
• Effective verbal and written communication skills in English. Any other language (e.g. German, French) will be considered as an advantage.
• Coding experience would be considered as an advantage.
  
  

Working Conditions:

• Permanent full-time position based in Luxembourg.
• The candidate will work in an Agile, friendly and innovative but operational Azure-only environment in a dynamic team.
• Normal office hours are to be expected, with occasional work outside these hours to perform tasks (planned or unplanned) on the environment. The position holder might have to be an stand-by outside the normal office hours and weekends in case of incidents. It is expected that during critical incidents the position holder can commit to resolving the incident to the end if required.
• The position holder should possess a valid driving license.
• Be willing to occasionally travel as required by our international organization.
• A Certificate of good conduct (casier judiciaire, Polizeiliches Führungszeugnis) will be required in case of positive selection.
• The internal title of the position will be "Engineer Product Support".
• The level of the position would depend on the skills of the selected candidate.
  
  

Benefits We Offer

• Flexible working hours and a work from home policy [remove, if the position requires shift]
• Annual bonus scheme based on performance
• Company car lease program
• 27 vacation days and additional 4 special paid-off days (incl. annual vacation allowance)
• Numerous discounts in the wider region as well as selected travel discounts
• Trainings and career mobility opportunities within the various departments
• Onsite parking and canteen (with subsidized meal vouchers)