Automation Support Engineer

Location: Amsterdam

The Role

The Automation Support Engineer is responsible for supporting all automated data flows and setting up new flows in collaboration with business users. The engineer ensures a high-quality service provision and coordinates timely delivery and continuous improvement of automation services to our internal customers.

Activities

Service coordination

• Provision of automation and interface services to various departments within the organization.
• Day-to-day management of automated dataflows and interfaces, including follow-up of incidents and disruptions
• issue tracking resolution, service level tracking
• Create automation flows for users, based on analysis of requirement and process with the user
• Support, collaborate, and coordinate IT activities with internal and external stakeholders
  
  

Improvements & support

• Discuss additional automation requirements with business users and propose solutions
• Provide automation flows set-up
• Support business setting up additional automation
• Coordinate development of new interfaces on our Middleware
• Organize trainings and facilitate communication and understanding between business & suppliers.
• Create and maintain documentation regarding automation, standards, procedures manual, and e-learnings
• Escalate complex issues to other IT personnel or management and propose solutions
  
  

The Responsibilities

• Responsible for day-to-day service provisioning to HCME and affiliates with automation, regarding interfacing and automation
• Responsible for security and compliance under his or her responsibility
• Responsible for timely delivery of changes and new request to the business
• Assess current processes by collaborating with various departments to identify automation opportunities.
• Design and implement automation solutions to streamline operations, improve efficiency, and reduce costs.
• Create and document standard operating procedures (SOPs) for automation projects and develop best practices and guidelines for future initiatives.
• Integrate automation solutions seamlessly into existing systems, ensuring compatibility and interoperability with current infrastructure.
• Provide training and support to the business on the use and maintenance of developed automations. Develop user manuals and training materials to facilitate knowledge transfer.
  
  

Who Are We Looking For

• Proven experience in automation engineering or a related field
• Knowledge of Microsoft Power platform (Power Automate, Power BI, Power Pages, and Power Apps)
• Knowledge of middleware concepts
• Knowledge of the English language (written and spoken); knowledge of Dutch is an advantage
• Experience working in an enterprise and complex environment.
• Result-oriented, analytical, hands-on and a Can-Do mindset
• Excellent verbal and written communication skills to collaborate with team members and document processes.
• Proactive and self-motivated, with the ability to work independently and take the initiative in identifying and implementing automation opportunities
• Flexibility to adapt to new technologies and changing business needs
  
  

What Will You Love About Working With Us

• Compensation built of: base salary + a holiday allowance (8%) + a guaranteed bonus (4%) + a variable bonus based on individual performance and company results
• 27 days of leave + 13 extra collective days of leave (ADV)
• ‘Metalektro’ Collective Labour Agreement (CLA)
• Excellent pension scheme with a high employer contribution
• Working from home possibility and flexible working hours
• Budget of 1500 euro’s to set up your workplace
• Collective accident insurance
• International learning and development program
  
  

About Hitachi

Hitachi Construction Machinery is a world leading manufacturer of construction and mining equipment with a strong focus on a consistent development to provide customers with the technology, products and services that generate new value. Its employees represent a group of trusted experts while keeping continued focus on innovation and growth. Are you an independent achiever focused on the performance that is looking to join a multi-cultural, collaborative and results- driven working environment? If so, the we are looking for you!

We hire great people for great opportunities!

Please visit our website to discover more about our employees’ stories and the various career possibilities we offer.

Interested? Get in touch or apply!