Why LNER?

We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day.

Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times, more space and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.

Bringing passion. Being bold. Always caring. Owning it. They're the values that make us LNER.

Are you on board?

Please note this is a 12 month fixed term contract.

We are seeking an experienced Process Designer with a strong background in Robotic Process Automation (RPA) and No/ Low Code Solutions, specifically in UiPath and Microsoft Power Platform. You will be a key member of our Automation Centre of Excellence, working alongside major stakeholders across the business (Digital, Data, IT, InfoSec, Process Owners/ Business SMEs, Project Teams, etc.), and support our exciting Automation Programme in the design, development and rapid delivery of cutting-edge automation solutions across LNER.

You will also be responsible for analysing, designing, and optimizing business processes to facilitate automation using RPA technology and cutting edge No/ Low Code tools. You will bridge the gap between business stakeholders and technical teams, ensuring that automated processes are designed to be efficient, scalable, and deliver measurable value.

You will play a pivotal role in enabling the Automation Programme to deliver at pace, across the following areas:

• Automation Discovery: Process and task mining/ mapping across HQ.
• Low/ No Code Automation: MS Power Platform, Dynamics 365, etc. across HQ.
• Robotic Process Automation: Building & deploying RPAs on UiPath platform across HQ.
• Intelligent Automation: Deploying AI Agents/ Assistants/ other advanced solutions across HQ.

Within this role you will be involved in;

Process Analysis, Design & Documentation:

• Work closely with business stakeholders to understand existing processes, identify inefficiencies/ opportunities for improvement, and map out current workflows and user journeys.
• Collaborate with subject matter experts to design future-state processes optimized for automation.
• Develop detailed process definition documents (PDD).

Technical Requirements Gathering:

• Document business requirements for automation solutions, including inputs, outputs, and decision logics.
• Ensure clarity and completeness of requirements for technical teams.

Feasibility Assessment:

• Assess the feasibility of automating identified processes, considering technical constraints, complexity, and ROI.
• Provide recommendations on process improvements and redesigns to enhance automation potential.

Solution Design & Documentation:

• Develop detailed solution design documents (SDD) for automation developers.
• Ensure designs align with organizational policies, security standards, and best practices.

Collaboration with Development Team:

• Act as the liaison between business users and RPA/ Power Platform developers, clarifying requirements and resolving queries.
• Participate in solution testing, ensuring outputs align with business expectations.

Change Management & Training:

• Support business units in adopting automated solutions through training and user documentation.
• Assist in managing process changes and ensure smooth transition to automated workflows.

Continuous Improvement:

• Monitor the performance of automated processes and recommend enhancements where needed.
• Stay updated with RPA and Low/ No Code solutions, trends, and best practices to drive innovation in process and workflow automation.

What you'll need:

• Strong understanding of process analysis, mapping, design, improvement and optimisation.
• Familiarity with RPA and Low/ No Code tools (e.g., UiPath, Power Platform, MS Dynamics, etc.) and their capabilities.
• Proficiency in the use of UiPath tools such as Automation Hub, Task Mining, Dashboards, Insights, etc., ae highly desirable
• Excellent communication and stakeholder management skills.
• Analytical mindset with attention to detail and problem-solving abilities.
• Proficient in creating process documentation and workflow diagrams.
• Ability to work collaboratively in cross-functional teams.
• Bachelor's degree in business, IT, or a related field (or equivalent experience).
• Extensive experience in process design, process analysis, or similar roles.
• Exposure to RPA projects and other automation tools is a must for this role.
• Knowledge of Lean Six Sigma or other process improvement methodologies is a plus.
• Certifications in RPA tools and/or business/process analysis are highly desirable.

Apply now!