Job Details

Description

Responsibilities:

• representing N&D® as a service oriented member of our claims team, responsiveness with policyholders and agents is of the utmost importance
• establishing timely contact with policy holders, claimants and witnesses following the report of a claim
• analyzing policy terms to ensure that the coverage sought applies to the loss event
• investigating loss facts to determine liability and to rule out fraud
• assessing appropriate damages and negotiating settlements
• monitoring vendor usage and controlling expense costs
• order police reports and speak with police officers to gain more knowledge on the claim
• send appropriate emails to policyholders, agents, and attorneys
• draft up letters to send out for coverage denials
• report claims to other insurance carriers for subrogation purposes
  
  

Qualifications

• be driven and interested in progressively more complex roles within the organization experience working in a customer service field
• 1 or more years of claims experience preferred
• Bachelors Degree
• be comfortable engaging in negotiations with consumers and attorneys
• posses strong interpersonal, oral and written communication skills
• posses the ability to work independently and in a team environment
• be proficient in Word, Excel & Outlook
  
  

We offer a competitive total compensation package including medical, dental, vision & life insurance, pension and a 401(k) with match.

Our offices are located on the Charles River in historic Dedham, Massachusetts. Our employees enjoy the use of a complimentary on-site café, fitness center and free parking.

The N&D® Group has a hybrid work model with employees working 3 days in the office and 2 days remote.

The Norfolk & Dedham Group® is an Equal Opportunity Employer