PN035 Aurion System Administrator and Workforce Analyst, APS6, Ongoing/non-ongoing

Location: Townsville, QLD or Canberra, ACT

Closing: Sunday 18 May 2025, 11.59pm AEST

Contact Officer: Anna Harrebomee, Assistant Director – People Services Operations Ph. 07 4750 0829

The Position

We are seeking an experienced HR professional with technical expertise to join our small team. As part of the Reef Authority’s broader People Services team, you will work across the Reef Authority to influence the way our people systems integrate and talk to each other. The role is responsible for managing the systems administration function for the Human Resources Information System (Aurion), including ensuring integration with other Reef Authority systems, and maintaining functionality and useability for business needs. The role is also responsible for the oversight and management of the day-to-day functions of the Aurion system, supporting business areas with queries, troubleshooting system issues, and escalating issues to the vendor, as necessary.

The position will be responsible for the delivery of Aurion and the reporting and analytics to inform strategic decisions.

This role requires a highly customer focused individual, able to work collaboratively with others and build and maintain relationships across a broad range of roles including the broader People Services team and a diverse network of customers and stakeholder internally and externally. You will help to identify continuous improvement initiatives and utilise agile ways of working to support business deliverables.

The position will work with the payroll team to set and ensure effective and efficient service delivery outcomes as well as develop a schedule of system enhancements. The role will be required to troubleshoot complex system problems and oversee system upgrades.

This role may be required to provide temporary operational coverage (for leave or other reasons) to other key functions within People Services.

The position contributes to the continuous improvement of processes to ensure a streamlined and customer focused service.

Working under limited direction you will contribute to project and organisational success by working closely with business, technical, and project teams to gather, validate, and document requirements.

The current position is ongoing however through this process may create a merit pool to fill similar ongoing and non-ongoing positions that become available within the next 18 months.

Key Responsibilities

1. Conducting comprehensive analyses of workforce data to identify trends, patterns and insights relevant to organisational objectives.
2. Developing and maintaining robust reporting mechanisms to communicate findings to stakeholders at various levels of the organisation and government.
3. Collaborating with the People Services teams to identify data needs, streamline data collection processes, and ensure data accuracy, timeliness and integrity within the HRMIS (Aurion) and/or other HR systems.
4. Managing and documenting system issues, communicating both with internal stakeholders and the vendor as issues progress and ensure these are followed through to a full and complete resolution.
5. Ensuring full documentation and standard operating procedures exist to support Aurion and all enhancements. This includes the preparation and review of system administration manuals, user guides, procedures and documentation sufficient for audit purposes. Maintaining high levels of system security through regular reviews of processes.
6. Making recommendations to business areas based on expertise, system functionality, and upcoming system features and coordinate application updates, changes and enhancements.
7. In collaboration with internal and external stakeholders, developing strategies, forward workplans, and a roadmap of system enhancements and functionality.
8. Analyse, interpret and apply complex legislation to support system configuration in a proactive manner.
9. Collaborating with Aurion consultants to enhance the HRMIS (including quality assurance testing of updates, system enhancements, new modules and IT integration in consultation with relevant stakeholders) and identifying opportunities to improve service delivery, enhance stakeholder relationships, and optimise user experience within HRMIS systems.
10. Supervising, mentoring and building capability for a small team in a fast-paced, high-energy, high-demand area of People Services.

About You

You have:

• demonstrated ability to thrive in a dynamic, fast-paced environment as well as being adept at prioritising tasks, monitoring workflows, and fostering employee development.
• the proven ability to convey complex data insights clearly through written reports, presentations, and visualisations tailored to diverse stakeholder audiences.
• demonstrated problem-solving skills with a proactive approach to identifying opportunities for process improvement and innovation, particularly in workforce analytics.
• highly developed verbal and written communication skills, along with a track record of effectively explaining complex processes and policies to various stakeholders.
• the ability to cultivate and sustain relationships across all organisational levels.

About the Great Barrier Reef Marine Park Authority

We are dedicated to the long-term protection, ecologically sustainable use, and enjoyment of the Great Barrier Reef. We work closely with stakeholders, including Traditional Owners, marine industries, and local communities, to deliver positive environmental outcomes and ensure the Reef’s resilience.

At the Reef Authority, we foster a culture of innovation, collaboration, and leadership at all levels and promote a diverse and inclusive workplace.

How to apply for the position

Please ensure you read the instructions below and on the Position Description carefully, noting failure to address identified requirements may lead to your application being deemed ineligible.

You will be required to prepare a response document (“pitch”) in MSWord or PDF format using standard margins and size 11 Arial font.

Please prepare a ‘pitch’, as outlined in the Position Description, in relation to the advertised role, outlining:

1. how your experience, abilities, knowledge and personal qualities would enable you to perform the duties and meet the technical and behavioural capabilities of the role.

2. any specific examples or achievements that demonstrate your ability to perform the role.

3. how you meet the eligibility requirements and qualifications for the position.

When you include an example, you should explain;

• your personal role in the task.
• the methods you used.
• any barriers you were able to overcome, and
• the outcome.

When crafting your response, we encourage you to review ‘Cracking the Code’ and the relevant Australian Public Service Work Level Standards which can be found on the Australian Public Service Commission website: www.apsc.gov.au.

Your application must include:

1. your ‘pitch’ (as described above and in the position description).
2. proof of Australian citizenship (an Australian Passport or Australian Birth Certificate)
3. a current curriculum vitae (resume) that includes:

• an outline of your career history.
• qualifications and/or formal/informal training relevant to the position.
• contact details for at least two recent referees, one of whom should be your current supervisor.

Applicants are advised to read further information provided on the Great Barrier Reef Marine Park Authority Careers website.

To apply for this position, please see the vacancy listing on The Reef Authority’s Career Portal.

PLEASE NOTE: - The panel may not consider additional information such as a cover letter or content exceeding the page limit.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme, you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability