Our Financial Institution (FI) ATM division is looking to hire a ATM Technical Manager in the Dallas area. This person will serve in the Financial Institution Center of Excellence, managing complex FI/Advanced ATM deployments and field issues, and supporting field ATM techs on complex issues. The individual will need to be highly motivated and detail oriented. The person will operate in a fast paced, dynamic, and challenging environment and they must be passionate, accepting of a changing environment and constantly looking to influence the future outlook of the company.

ESSENTIAL DUTIES AND TASKS:

• Expert-level ATM diagnostics, troubleshooting and configuration
• Resource across all of PAI for issues with FI/Advanced ATMs.
• Work closely with field ATM Techs to help them resolve difficult ATM issues
• Training of junior ATM technicians at onboarding, and coaching them as they develop
• Process and policy development, and continuous improvement for all stages of ATM lifecycle
• ATM staging in preparation for deployment, to include configuration gathering from customers and coordination with ATM processors
• ITM expert: all aspects of deploying and operating core-connected, video-assist, deposit-taking ITMs
• Teller Cash Recycler deployment, configuration, repair and troubleshooting
• Field ATM work when required to meet customer service needs and to train technicians in the field
• Perform related duties as business needs present themselves, within your scope of practice

KNOWLEDGE, SKILLS & ABILITIES:

The competencies required for success in the ATM Technical Manager role include:

• Functional / Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment
• Customer Focus – Is dedicated to meeting the expectations and requirements of external and internal customers; acts with customers in mind.
• Coaching and Training – Successful at imparting their knowledge to others; always looking to teach new skills to developing technicians.
• Perseverance - Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks; knows when to ask for help.
• Interpersonal Savvy - Relates well to all kinds of people both inside and outside of the organization.
• Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.
• Learning on the Fly – Learns quickly when facing new problems; open to change; analyzes both successes and failures for clues to improvement; enjoys the challenge of unfamiliar tasks.
• Problem Solving - Uses logic and methods to solve problems with effective solutions; looks beyond the obvious and doesn't stop at the first answers.

MINIMUM QUALIFICATIONS:

• High School diploma required
• College Degree preferred
• 5+ years of previous ATM experience preferred
• Previous Supervisor/Manager or trainers experience a plus
• Demonstrated success as a technician for FI/advanced ATMs and/or ITMs

COMPUTER / APPLICATIONS SKILLS:

• Knowledge of Microsoft Office Suite to include Outlook, Word and Excel
• Knowledge of computer networking
• Working knowledge of PAIReports a plus
• Ability to use a mobile device for reporting activity during the day.

WORKING CONDITIONS:

The position is based in an office environment, to include an ATM lab with multiple machines and a warehouse. There will be field work at customer sites, both near the home office location and also requiring travel. The working environment can be distracting due to noise. Constant moving up/down/around the job site area. Must have the ability to bend, reach over your head and to individually lift or move up to 250 lbs. assisted with a hand-dolly.

SUPERVISORY / MANAGEMENT DUTIES:

The employee is not responsible for supervising other positions. The position will be required to lead training for field technicians and evaluate the trainees, but not act as a direct supervisor.

A combination of education, training, and experience may be substituted when competency in the role is demonstrated. Successful performance on pre-employment tests may be required. Position requires successfully passing a drug test prior to hire and upon any accident / incident or discharge of firearm while on duty.

Reasonable accommodations may be made to those who are able to perform the essential duties of the job.

The candidate must be able to maintain complete confidentiality of any information he/she encounters.

PAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.