Experience * 0 to 2 years of experience Requirements * Strong written communication skills with a focus on clarity and professionalism. * Ability to comprehend and respond to queries effectively. * Willingness to work night shifts (9:00 PM - 6:00 AM IST). * A graduate degree in any field (preferred - Computer Science / IT) * Strong problem-solving skills and a customer-centric mindset. * Ability to multitask and work in a fast-paced environment. Responsibilities * Provide email and chat support to clients/customers during US business hours. * Respond to queries promptly and professionally, ensuring high customer satisfaction. * Troubleshoot and resolve issues efficiently, escalating to relevant teams when necessary. * Document interactions and resolutions accurately in the system. * Collaborate with internal teams to ensure smooth service delivery. * Maintain professionalism and adaptability while handling customer concerns. Preferred Skills * Prior experience in customer or technical support is a plus. * Familiarity with CRM tools or ticketing systems is an advantage. * Ability to work independently while following company policies and guidelines. If you are looking for an opportunity to build your career in a dynamic and fast-growing environment, we encourage you to apply!