Job Description

About Us

We are SVKM’s NMIMS Centre for Distance and Online Education (NCDOE) - India’s Premier Institution for with core focus on Distance & Online learning. Visit us at https://online.nmims.edu/about-us/ for more information.

Job Title Associate Student Counsel Reports to Territory Manager

Job Purpose

This role is involved in the pre-sales process & provides administrative support to AEP’s. This incumbent will assist sales teams to be more effective, implement and execute key business strategies.

Key Responsibilities

AEP Coordination & Sales Management

• Counsel Students for programs offered by the institution
• Act as the first point of contact for all Authorized Enrolment Partners (AEP’s)
• Educate AEP’s about the product portfolio and services.
• Auditing the process of AEP’s, including assessing call quality by AEP’s
• Coordinating with the AEP and students for all admission related documentation and queries
• Conducting training sessions for AEP counsellors at regular intervals
• Resolving all critical student cases and center cases reported from various department
• Assists AEP resources to sell to manage leads.
• Stay updated on institutional policies, academic regulations, and compliance requirements to ensure students are well-informed.
  
  

Lead Management

• Allocate leads to AEP's as per the agreed grid with the TM and AM
• Ensure service levels are met at all times, both internally and externally
• Ensuring AEPs are maintaining a TAT (Turn Around Time) of 20 minutes.
• Manage walk-ins & counsel leads at the Learning Center
  
  

MIS & Reports

• Managing and analyzing data in SFDC (Salesforce.com) for all leads and customer accounts
• Track lead queries, follow up with AEPs to resolve & maintain MIS
  
  

Stakeholder Collaboration

• work closely with other departments and stakeholders within the NCDOE to provide comprehensive support to AEPs
  
  

Key Interactions Internal Stakeholders External Stakeholders HODs at NCDOE AEP’s University Functions Students/ Parents

Dimensions

• Individual contributor role.
  
  

Requirements- Skills & Competencies

• Assertive , Good written and verbal communication
• Analytical abilities & preferred to have hands-on experience on a CRM.
• Ability to multi-task and deliver against a number of priorities
• Proficient in Microsoft Office packages
• Active listening & conflict management
• Advantageous to have knowledge of the local language
• High emotional intelligence abilities
  
  

Requirements- Education & Work Experience

• Graduate or PG/MBA
• Relevant experience of at least 3 years of work experience in Sales/Sales support, preferably from Education/ Training, BFSI, Real estate, Telecom, Retail or consumer goods & services, new age industries.
• Work Exposure to Distance Education/Ed Tech sector will be added advantage.