Overview

Cvent is an exciting, fast-growing tech company that provides industry-leading software to event professionals around the world. Our suite of services - online event registration, venue selection, mobile apps, email marketing, web surveys, and targeted hotel advertising opportunities - have positioned us a major player in the estimated $565 billion global meetings and events industry.

The successful candidate must be a process oriented, customer focused, multi-tasking individual with a proven track record against their current role’s metrics and activities. A successful candidate in this role is tech savvy, and approaches event technology solutions with proactivity and curiosity. Further, a successful candidate proposes new and creative ideas, possesses highly effective communication skills and builds constructive and effective relationships.

Cvent has a diverse, collaborative and open work environment where employees work closely with active members of the market’s thriving tech & event communities.

In This Role, You Will

• Serve as a point of contact for the customer on a single or multiple events, ranging in size or complexity
• Act as the point of contact in managing all planning and Day Of aspects of the event through heavy engagement with the customer
• Directly support and consult with customers on how to best leverage Cvent’s Virtual and Onsite Solutions functionality
• Act as a liaison between supplier vendors and customers to quote, order, and manage event specific materials
• Troubleshoot potential issues to ensure the customer’s success at their event
• Manage several concurrent projects of differing sizes and complexity
• Help develop and improve upon internal processes specific to managing virtual, onsite, and hybrid projects
• Identify and define product improvements and enhancements as they pertain to client needs and overall deployment
• Configure event specific technology throughout the project lifecycle
• Manage the Day Of implementation team
• Work with Finance on project costs
• Travel within this role will vary based on the type of event projects being managed
• Perform other duties as assigned
  
  

Here's What You Need

• Bachelor’s degree or equivalent experience
• Cvent Advanced Certification and Mobile Solutions Certification preferred
• Audio Visual and Production experience recommended
• Event planning, project management or customer success experience would be ideal
• Excellent communication skills (verbal and written)
• Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment
• Must be able to integrate knowledge across disciplines to insure event execution success
• Ability to manage a team to achieve goals
• Basic networking knowledge an asset
• Strong business acumen, ethics and high integrity
• Excel at developing relationships over the phone
• Good understanding of the event management experience
• Able to work with MS Office Suite (Word, PowerPoint, Excel), Jira/Confluence and Salesforce.com or similar contact management software