Associate Program Manager Utility Programs and Services: Demand Response Location: Columbia, MD or Reston, VA (Hybrid - Home Office with Office Travel) Are you ready to make a difference? To support our growth, ICF is seeking a candidate to manage day to day responsibilities for multiple load management programs and pilots in the Mid-Atlantic. Working closely with program and portfolio managers, this individual will ensure seamless project implementation and contribute to various deliverables such as creating and managing progress reports, conducting research on demand response initiatives for other utilities, supporting program stakeholders and participants, and researching products and enhancements. Why you will love working here: * Quality of life: Flexible workplace arrangements, work-life balance * Investment of the community: Donation matching, volunteer opportunities * Investment in you: Tuition reimbursement, access to professional development resources, 401kmatching, Employee Stock Purchase Plan * And many, many more (Ask your recruiter for more details!) What you will be doing: * Implement and manage multiple flexible load management programs and pilots, ensuring quality control and adherence to best practices to meet program goal targets. * Collaborate with multiple groups to ensure processing, outreach, IT systems, marketing initiatives, customer care, operations, and staff are aligned to reach a common annual goal. * Coordinate closely with the technical FLM team, and provide guidance and judgement on load management event dispatch and analysis. * Coordinate with Program Operations to streamline program implementation efforts where possible. * Interface with the client team for day-to-day planning and program rule questions. * Provide insight and recommendations for program changes based on existing market knowledge and program trends. * Create and maintain Excel spreadsheets and databases for internal tracking to ensure program remains within its budget and stays on track to meet goal. * Report program performance to senior leadership regularly. * Support analysis and documentation of pilot offerings to propose future phases to utilities and/or regulatory commissions. * Analyze data and call out trends, find and address errors to resolution. * Develop and update high quality client reports within required timelines, provide regular program status updates. * Handle and track issues brought by subcontractors, customers, and customer service representatives. * Address client and customer issues with a positive attitude. * Other duties as required to support our work nationally and provide direct support to division leadership as needed. What we need you to have (minimum qualifications): * Bachelor's Degree in (Energy Markets, Business, Information Technology, Economics, Environmental Science or Studies, or related subject preferred but not required)(Candidates can substitute one year of experience for each year of education.) * 2+ years of professional relevant experience * Experience in Microsoft Office (specifically Excel) What we would like you to have (preferred): * Prior experience supporting, or participating in, utility-sponsored demand side management programs. * Experience with customer management and engagement. * Ability to work independently in a fast-paced environment while maintaining multiple deadlines with a client-first mindset. * General understanding of state and federal initiatives related to load management. * General understanding of energy markets and PJM. * Excellent verbal, interpersonal and written communication skills. * Strong analytical, problem-solving and decision-making capabilities. * Additional skills: SharePoint, Teams, PowerBI Working at ICF ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $67,020.00 - $113,934.00 Columbia, MD (MD12)