Summary

NBOME is seeking an Associate Program Manager that will be responsible for managing integrated activities within NBOME’s Executive department in the division of Strategy & Quality Initiatives (SQI). The position calls for strong communication and collaboration skills. The APM will works collaboratively with multi-disciplinary teams within SQI (Client Services, UME-GME teams), across NBOME departments and with external stakeholders on multiple programs and projects.

Key Responsibilities:

Client Programs Support

• Working with teams to collect, prepare, assign, document and manage projects that support multiple client programs, plan implementation and follow-up. Serving as a point of contact for intra- and interdepartmental projects. Communicating with leaders and team members to ensure client program projects are aligned with goals and meet project timelines.
• Managing issues and risk by resolving and/or escalating to management.
• Assisting in planning and materials preparation for client programs project team meetings, scheduling and facilitating project team meetings.
• Developing and tracking project scope, goals, schedule, and deliverables.

Reporting

• Maintaining accurate records and program documentation. Preparing and submitting regular meeting notes and project briefs for meeting follow up actions and assignments.
• Track and document project status or impacts.
• Preparation of program evaluation metrics and measures for quarterly reporting.

Collaboration

• Actively collaborate with internal departments across the NBOME organization and external partners to ensure programs are aligned with organizational goals.
• Assisting with internal departmental trainings and orientations regarding current, new, and developing programs or projects. Coordination of regular meetings and/or communications to ensure team members are oriented to and utilizing standard operating procedures.

Quality Assurance Program

• Developing timelines and materials to support NBOME’s Quality Assurance program, including the Standards and Assurances Committee and audit program. Maintaining quality assurance program documentation and follow-up on action items.
• Reporting on quality assurance program metrics and communicating outcomes and deliverables through regular meeting. Identifying opportunities for quality assurance programs and process improvements.

Policy/Procedure and Documentation Management

• Ensuring standard operating procedures (SOPs) are created and maintained, and assisting with training and orienting new team members
• Maintaining policy and procedure program documentation and timelines
• Reporting on program documentation, communicating policy and procedure management updates, and managing the process and timelines
• Identifying opportunities for policy and procedure management process improvements

Qualifications

• Bachelor’s Degree required
• 5-7 years of experience in committee coordination and project planning.
• Excellent computer proficiency in Access, Excel (Data Management), Word and Outlook.
• Experience with working with a Learning Center Management System is preferred.
• Ability to multi-task and balance competing priorities.
• Superior written and oral communication skills.
• Outstanding organization skills and attention to detail.
• Flexibility and a team attitude.