About the Company

Why Join 7-Eleven Global Solution Center? When you join us, you'll embrace ownership as teams within specific product areas take responsibility for end- to-end solution delivery, supporting local teams and integrating new digital assets. Challenge yourself by contributing to products deployed across our extensive network of convenience stores, processing over a billion transactions annually. Build solutions for scale, addressing the diverse needs of our 84,000+ stores in 19 countries. Experience growth through cross-functional learning, encouraged and applauded at 7-Eleven GSC. With our size, stability, and resources, you can navigate a rewarding career. Embody leadership and service as 7-ElevenGSC remains dedicated to meeting the needs of customers and communities.

About the Role

As a Supervisor in the Merchandise Business Support team, your responsibilities include process transition, strategizing scope for business expansion and stability. Monitor performance metrics and identify growth opportunities. Core responsibility will be people management alongside managing and building strong stakeholder relationships, oversee project implementations and mentor the team within Merchandise Business Support. You will be accountable to deliver various results aligning to business goals ensuring governance and guidance over the deliverables and metric achievement and of the team.

Responsibilities

• Must have 8-10 years of experience in Retail or Ecommerce business
• Experience in Merchandising Operations will be added advantage
• First Escalation point to the team at GSC & addressPeople, Process & Technology Challenges daily.
• Ability to understand various operations within Merchandising like Vendor Operations, Item set up and maintenance activities.
• Create SOPs and documentation and establish governance on the same
• Deliver projectstakeholder updates at scheduled intervals& execution of projects.
• Strong track record of working effectively with Cross functional stakeholders & maintain stronger relationship
• Strong MS Office skills– Proficiency in Excel and provide strong Pivoting of information.
• Expert problemsolving and analyticalskills, with exceptional attention to detail
• Ability to support a flexible work schedule which sometimes requiresavailability to other time zones, projects, and team members as needed.
• Ability to operate independently, handle changing priorities, and achieve deadlines.
• People Manager with strong influencing & interpersonal skills. Proficient in People management: should have managed 8-15 resources.
• Ability to create a strong team and collaborative work environment

Qualifications

Education & Experience:

• Masters / Bachelor’s Degree in relevant field; 8-10 Years of experience in Retail / Convenience Retail.
• Certifications in Powe-BI, Lean Six Sigma project, SQL is a Plus.

Required Skills

Leadership Principles:

• Be Customer Obsessed
• Be Courageous with Your Point of View
• Challenge the Status Quo
• Act Like an Entrepreneur
• Have an “It Can Be Done” Attitude
• Do the Right Thing
• Be Accountable

Equal Opportunity Statement

7-Eleven Global Solution Center is an Equal Opportunity Employer committed to diversity in the workplace. Our strategy focuses on three core pillars – workplace culture, diverse talent and how we show up in the communities we serve. As the recognized leader in convenience, the 7-Eleven family of brands embraces diversity, equity and inclusion (DE+I). It’s not only the right thing to do for customers, Franchisees and employees—it’s a business imperative.

Privileges & Perquisites

7-Eleven Global Solution Center offers a comprehensive benefits plan tailored to meet the needs and improve the overall experience of our employees, aiding in the management of both their professional and personal aspects.

Work-Life Balance

Encouraging employees to unwind, recharge, and find balance, we offer flexible and hybrid work schedules along with diverse leave options. Supplementary allowances and compensatory days off are provided for specific work demands.

Well-Being & Family Protection

Comprehensive medical coverage for spouses, children, and parents/in- laws, with voluntary top-up plans, OPD coverage, day care services, and access to health coaches. Additionally, an Employee Assistance Program with free, unbiased and confidential expert consultations for personal and professional issues.

Wheels and Meals

Free transportation and cafeteria facilities with diverse menu options including breakfast, lunch, snacks, and beverages, customizable and health-conscious choices.

Certification & Training Program

Sponsored training for specialized certifications. Investment in employee development through labs and learning platforms.

Hassel free Relocation

Support and reimbursement for newly hired employees relocating to Bangalore, India.