Dear All,

Razorpay, Bengaluru is hiring for an Associate Manager - Ad Operations

Roles and Responsibilities -

1. Data Collaboration: Work closely with analytics to gather data points for opportunity sizing, facilitating co-funded offer pitches to banking partners.
2. SQL & Query Handling: Utilize basic SQL skills or querying tools to pull relevant data on a timely basis, supporting critical deal closures.
3. Offer Alignment & Accuracy: Ensure precise alignment on offer constructs, discount sharing, and associated details, maintaining a high degree of accuracy.
4. Bank Visibility Coordination: Collaborate with bank stakeholders to secure adequate offer visibility on bank platforms/assets, boosting campaign saliency.
5. Reconciliation Oversight: Pull and share recon files with banks at the end of the offer period, following up rigorously to confirm completion within agreed SLAs.
6. Finance & Invoicing: Raise invoices to the banks, track payments, and coordinate financial documentation for discount share recovery.
7. Issue Resolution: Address escalations related to bank-centric offers or ad campaigns by coordinating with product/engineering teams for prompt resolution.
8. Data Driven Insights: Leverage Tableau and other BI tools to monitor key performance metrics, streamline offer processes, and make informed decisions.
9. Legal Coordination: Liaise with the legal team to finalize agreements with banking partners, ensuring all contractual obligations are met and timelines are followed.
10. Cross Functional Collaboration: Partner closely with analytics, product, and tech teams to align on campaign objectives, conduct root cause analyses, and optimize offer and ad network performance.

Merchant Focused Role

1. Opportunity Sizing: Collaborate with analytics to gather data for assessing the feasibility of co-funded offers, supporting merchant sales discussions.
2. SQL & Query Handling: Run basic SQL queries or coordinate with analytics teams to retrieve critical merchant data points, accelerating deal negotiations.
3. Offer Configuration: Raise and manage requests for offer configuration, adhering strictly to go-live timelines committed by the merchant sales team.
4. Discount Share & Construct Alignment: Validate and document bank discount shares and other nuances in the offer construct, ensuring every detail is accurately captured.
5. Merchant Visibility Coordination: Work with merchants to ensure optimal offer exposure across their platforms and promotional assets, maximizing customer engagement.

Mandatory Qualifications-

1. Education: Bachelor’s degree (Master’s degree: good to have) in Marketing, Business, Finance, Engineering, or a related field.
2. Experience: 2 to 6 years of professional experience in roles involving campaign management, banking alliances, or merchant partnerships; exposure to fintech, payments, or ads domain is a plus.
3. Analytical & Technical Aptitude:

• Basic understanding of SQL or experience running queries.
• Proficiency in BI tools such as Tableau to track KPIs and drive data-informed decisions.

1. Stakeholder Management:

• Proven ability to coordinate with multiple cross-functional teams (analytics, product, tech, finance, legal) and external partners (banks, merchants).

1. Communication & Collaboration:

• Strong presentation skills; comfort with leading negotiations and mass outreach for deal closures.
• Excellent interpersonal skills to handle escalations and navigate complex agreement closures.

1. Attention to Detail:

• Ability to maintain accuracy in offer constructs, discount-sharing details, and reconciliation processes.

1. Good to Have:

• Prior experience working in e-commerce growth teams or category management roles, demonstrating aptitude in data-driven decision-making and rapid scaling of initiatives.

1. Mindset:

• Self-motivated, detail-oriented, and eager to drive collaborative success in a fast-paced, high-growth environment.