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Associate Implementation Project Manager

Hyrbid-Tampa, FL

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Description

Job Summary:

The Associate Implementation Project Manager is a client facing role that manages client onboarding and offboarding, focusing on client support and the building and implementing of health benefit plans. This role will create work plans, track progress, and ensure timely delivery of project milestones while collaborating and communicating with internal teams, vendors, and clients. This role will manage the pre-, during, and post-implementation support, and development of knowledge transfer materials for customers as well as drive and manage the implementation timeline.

Duties And Responsibilities

• Manage and own the onboarding and offboarding process for a portfolio of clients and vendors, including gathering and documenting client requirements and designing healthcare benefit plans.
• Develop detailed work plans, schedule estimates, and resource allocation plans to ensure projects stay on track.
• Ensure timely delivery of all implementation milestones by tracking progress, driving the implementation schedule and holding stakeholders accountable for meeting deadlines. Maintain and update timelines, deliverables, and status reports to leadership.
• Work closely with internal teams, external vendors, and client stakeholders throughout the project lifecycle. Partner with Account Management and other business partners to track, document, and mitigate issues.
• Provide clear, proactive and consistent communication to clients during all stages of implementation.
• Support clients with system configuration testing and troubleshooting. Respond to client escalations and resolve issues efficiently to ensure client satisfaction.
• Maintain comprehensive documentation for all client projects, including requirements, status updates, and implementation challenges. Develop and update client-facing materials to ensure they can effectively use the platform post-implementation.
• Identify and mitigate risks and potential delays throughout the implementation process. Escalate issues when necessary and ensure smooth project progression.
• Provide ongoing support to clients after project go-live until knowledge transfer to Account Management is complete.
• Analyze closed implementations to identify areas for improvement, update project plans accordingly, and provide feedback to improve future implementations.
  
  

Requirements

Required Knowledge, Skills, and Abilities:

• Bachelor’s degree or equivalent.
• 2+ years of experience implementing products in a client-facing role, preferably in a healthcare or benefits administration environment.
• Project Management Professional (PMP) or similar certification required.
• Strong knowledge of project management principles and benefits administration processes.
• Proven ability to manage client relationships both virtually and in-person, ensuring high levels of satisfaction and retention.
• Experience with process improvement, change management, and operational excellence.
• Solid experience in troubleshooting, testing, and supporting software implementations.
• Experience in collaborating with leadership teams and influencing both internal and external stakeholders to drive cross-functional collaboration and resolve conflicts.
• Strong problem-solving skills with the ability to analyze data and resolve issues efficiently.
• Solid working knowledge of standard computer applications including MS Word, Excel, Outlook, and PowerPoint
• Ability using a computer which includes expert keyboard and navigation skills and learning new programs
• Excellent communication skills, both verbal and written, with the ability to tailor messaging to different stakeholders.
• Work effectively individually and as part of a team to achieve established outcomes. Understand other’s roles and empower one another to take responsibility to be successful.
• Demonstrate collaborative interactions with peers to reach a common goal as well as be a resource to team members and internal/external customers
• Pay close attention to detail in all aspects of the job
• Make decisions using available resources and sound judgment
• Maintain confidentiality and discretion
• Identify and resolve problems in a timely manner, gather and analyze information skillfully and proactively
• Share knowledge with associates by effectively communicating and providing follow-up
• Open to other’s ideas and exhibits a willingness to try new things.
• Demonstrate accuracy and thoroughness; monitor work to ensure quality.
• Prioritize and plan work activities to use time efficiently.
• Adapt to changes in the work environment, manage competing demands and is able to deal with frequent changes, delays, or unexpected events.
• Follows instructions, responds to direction, and solicits feedback to improve.
• Act in such a way to instill trust from management, other associates, as well as customers.
• Willingness to work outside of regular business hours or during peak periods, such as the year-end holiday season, to address client needs and support project timelines.
  
  

Physical and Cognitive Demands: The demands described here are representative of those necessary for an employee to successfully perform the essential functions of this job. Reasonable accommodation can be provided to enable individuals with disabilities to perform the essential functions.

• Constant: Talk, hear, speak, and use hands and fingers to operate a computer, telephone, keyboard/mouse; occasionally move about the office
• Constant: Visual ability such as close vision, distance vision, color and peripheral vision, depth perception and ability to adjust focus
• Occasional: Lift and/or move up to 10 pounds
• Constant: Regular, predictable attendance is required
• Constant: While performing the duties of this job, the employee is regularly sitting for the full shift.
• Constant: The cognitive skills needed to complete tasks include abilities such as learning, remembering, focusing, categorizing, and integrating information for decision making, problem-solving, and comprehending.
  
  

Work Environment: The work environment described is representative of what must be met by an employee successfully to perform the essential functions of this job.

• The physical environment is indoors in a controlled climate, office setting. The noise level may be low to moderate.
  
  

Following an initial on-site training period (estimated to be 4 weeks), this position is available as a hybrid role, with time working in the specified office environment and work from home setting.

The duties described are representative, but not restrictive of tasks that may be assigned or of the abilities required to do the job. The description is subject to change at any time. Other related duties may be assigned. This description does not alter the at-will status of employment.

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