Role Description

Technical Writer Responsibilities

• Work closely with the Senior Technical Writer to create effective and impactful:
• Technical documentation
• User manuals/guidelines
• Brochures
• Documentation packs
• Other relevant materials
• Actively engage with stakeholders and teams to understand projects and their impact.
• Gather information from subject matter experts to create accurate, accessible, and engaging content aligned with brand and communication guidelines.
• Develop reusable, easy-to-maintain templates for various documentation and content types, including intranet portals, product catalogues, and presentations.
  

Knowledge, Qualifications & Experience

Required Skills and Qualifications

• Must: Minimum of 3 years of proven experience as a Technical Writer in a technology or software development environment.
• Must: Excellent spoken and written English with a keen eye for detail.
• Must: Strong knowledge of technical writing standards and best practices.
• Must: Ability to rapidly grasp complex processes and translate them into clear, accurate, and simple content.
• Minimum of 5 years of experience in the IT industry.
• Functional understanding of designing and writing for neurodiverse audiences.
• A flexible, enthusiastic, and accessible team player—calm under pressure, proactive in sharing knowledge, introducing ideas, and assisting the team when needed.
  
  

Good-to-Have Skillsets

• Experience with project and task management tools such as JIRA or Monday.com.
• Familiarity with ServiceNow Knowledge Management system.
• Understanding of process and workflow optimization.
• A certification in Technical Writing.
• Functional understanding of CSS, HTML, and a development language such as JavaScript.
• Knowledge of project, software, UI/UX, and documentation development lifecycles.
• Strong project, prioritization, and stakeholder management skills across concurrent projects.
  
  

Skills

technical documentation,Jira,javascript