Position Details

Job Code #:

JC-477062

Position #(s):

680-163-5393-002

Working Title:

Associate Governmental Program Analyst

Classification:

ASSOCIATE GOVERNMENTAL PROGRAM ANALYST

$5,855.00 - $7,327.00 A

# of Positions: 1

Work Location:

United States

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

External Affairs Division/ Consumer Affairs Bureau/ Written Operations Office:

The CPUC's External Affairs Division is a dynamic team of nearly 100 individuals committed to championing our mission of providing essential utility services for all Californians. As strategic agency partners, we prioritize building trust, fostering engagement, connecting teams, and delivering impactful results.

Our division oversees seven key functions:

• Public & Media Relations
• Creative Services
• Consumer Advocacy
• Internal & Executive Communications
• Strategic Programs & Partnerships
• Local Government & Community Engagement
• Public Participation & Engagement

Together, we craft compelling narratives, establish valuable partnerships, and foster connections that resonate across California. Join us in making a difference and delivering results that truly matter.

Department Website: http://www.cpuc.ca.gov

Job Description and Duties

Individuals interested in applying for this vacancy must have eligibility. If you are new to state service or need to gain eligibility to this classification, please Click here to open the examination bulletin and follow the instructions on “How to apply”. The examination is a separate process from applying for this vacancy. Please be sure to follow all instructions for each process.

Under the direction of the Staff Services Manager I, within CAB’s Written Operations Unit, the Associate Government Program Analyst (AGPA) provides analytical assistance to determine where changes are needed to improve process and procedures for CAB operations, including case management, managing various email inboxes and CPUC General Order/ruling updates pertaining to investor-owned utilities regulated by the CPUC. The role will require quality management of informal complaints, coding accuracy, analysis and recommendation of complaint resolution processes and providing support to CPUC policymakers and other stakeholders analyzing the various consumer complaints database. The AGPA regularly prepares data and written analyses, conducts data queries for review of accuracy in the Consumer Information Management System (CIMS) coding, and works closely with Analytical, Quality Assurance and operational staff within CAB.

CLICK HERE to share with the California Public Utilities Commission how you first learned about this position, this will assist us in our recruitment efforts.

You will find additional information about the job in the Duty Statement.

Special Requirements

Prepare and submit a response for each question below. The SOQ should provide specific details and examples that clearly demonstrate how your training, experience, and education qualifies you for the position. Refer to the job description and duties, and duty statement to prepare your response. Applicants who do not submit a completed SOQ and writing that exceeds the page limit will not be considered or scored. All information in the SOQ is subject to verification.

The SOQ must be no smaller than 11-point Arial font, single-spaced, and no more than two pages.

Please write your SOQ to address the following three questions:

• Describe your experience gathering, analyzing, and presenting data, especially using Excel or other similar software.
• Describe your experience planning, organizing, or evaluating a program, project, or assignment.
• Describe your experience handling multiple assignments with accuracy and your ability to meet deadlines.

It is strongly encouraged to apply through your CalCareer Account at www.jobs.ca.gov

Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

• If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. An official transcript will be required prior to appointment.
• Applicants who completed their education outside the United States (with foreign degrees/transcripts) must obtain and submit verification of United States course/degree equivalency by the application deadline.
• Foreign education credential evaluation services can be found at https://www.naces.org
• Employment information on the STD 678 state application MUST be complete with dates, duties and responsibilities, and contact names and phone numbers of supervisors.
• Resumes, or referring to resumes, will not be accepted in place of the completed STD 678.
• Applicants who fail to submit a completed STD 678 will not be considered.
• Only the most qualified candidates will be invited to an interview.
• Per CCR 249.3, this job control may be used to fill subsequent vacancies.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered.

Final Filing Date: 5/16/2025

Who May Apply

• Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available).
• Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.
• Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

• Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting.
• Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - A Statement of Qualifications (SOQ) is required. Please see “Special Requirements” for instructions.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.