Job Details Job Location: 145 Taylor Basement Office - San Francisco, CA Position Type: Full Time Salary Range: $123000.00 - $137000.00 Salary/year Job Shift: Day Description Job Title: Associate Director of Property Operations Department: Property Management Employment Status: Full-Time; Exempt Pay Range: $123,000 to $137,000 Location: 145 Taylor st (Basement Office), San Francisco, CA 94102 Schedule: Monday-Friday 9:00 am - 5:30 pm; Hybrid SUMMARY Under the direct supervision of the Director of Property Operations (DPO) , the Associate Director of Property Operations is primarily responsible for the day-to-day management of a large portfolio of affordable residential properties located primarily in the central city area of San Francisco. The Associate Director of Property Operations directly supervises a staff consisting of Property Supervisors and members of an Administrative team. The Associate Director is responsible for assisting the DPO with the development and implementation of department policies and practices relevant to all operations and compliance with Tax Credit, HUD, and other lender and regulatory specifications. The Associate Director is responsible for ensuring that properties are managed to high quality standards, perform within or better than budget, and that tenants satisfaction is emphasized. ESSENTIAL DUTIES * Supervises, hires, trains and evaluates staff, which currently includes five direct reports. * Designs and develops trainings for Property Management department staff, including onboarding activities. * Fosters a culture of learning, identifying strong performers and promoting their career advancement. * Oversees day-to-day management of all TNDC buildings and properties, including buildings funded by HUD and with Low Income Housing Tax Credits. * Is responsible for assuring delivery of high quality services to residents; maintains positive tenant and community relations. * Collaborates to develop and update the Property Management Department policy and procedures in collaboration with the DPO and other senior leaders in the department.. * Collaborates actively and effectively across departments, especially in relationship to staff and leadership in the Social Work Unit. * Actively participates in strategic planning activities for the department and the organization. * Develops and implements quality performance measures for building operations, including utilization of department scorecard to address performance issues or reinforce strong performance. * Assists in the development of new properties, including operating budget, relocation, marketing and design planning and leasing plan oversight. * Remains current on legislation and regulations that may impact property management operations; interfaces with government regulatory agencies as management agent and ensures regulatory compliance; maintains effective working relationships with representatives of city, state and federal agencies, industry peers; and others involved with government. * Keeps supervisor informed on all issues related to management of the TNDC inventory. * Oversee effective and timely response to tenant and/or outside agency complaints and inspection reports. * Performs other related duties as required. Qualifications REQUIRED SKILLS Knowledge and skills: * Management, administrative, financial, communication, supervision, and team building. * Excellent analytical and problem-solving skills. * Knowledge of building maintenance systems. * Ability, willingness and sensitivity to work with a diverse, low-income population. * Thorough knowledge of landlord-tenant law and procedures. * Ability and willingness to learn relocation, HUD and tax credit programs. * Sound judgment and proven commitment to customer service. * Flexible, creative team player. * Dependability, initiative and follow-through. * Effective writing, communication and organizational skills. * Ability to respond appropriately in pressure situations, sound temperament and strong people skills with a commitment to customer service. * Ability to interface effectively with property management and other staff. Physical Requirements: * Ability to coordinate eyes, hands and fingers in performing word processing. * Ability to drive a motor vehicle. * Ability to exert light physical effort involving moving around buildings, climbing stairs, moving from one area to another, or standing for brief periods of time. Environmental Adaptability: * Ability to work in an office environment and in a variety of residential buildings. Supervision Skills: * Ability to assign, review, plan and coordinate the work of other employees. * Ability to provide instruction or guidance to staff. * Ability to recommend, approve and undertake the discipline or discharge, transfer, promotion or salary increase of employees. * Ability to analyze problems that arise in the areas under supervision and recommend and effect solutions. Mathematical Ability: * Strong knowledge of common mathematical functions (addition, subtraction, multiplication and division) and an ability to solve common mathematical problems. Judgment and Situational Reasoning Ability: * Ability to reason, review, supervise, instruct. * Ability to use independent judgment in non-routine situations, such as evaluating implications of proposed procedures, policies and plans. Language and Communication Ability: * Ability to comprehend and correctly use informational documents including budgets, financial reports, occupancy reports, bids, contracts and meeting minutes. * Ability to prepare performance appraisals, policies, procedures, compliance reports, investor/owner reports and correspondence conforming to standard rules of grammar. * Ability to comprehend publications and manuals including HUD manuals, industry publications and legal documents. * Ability to communicate effectively with coworkers and staff at all levels, residents, vendors, government officials, both verbally and in writing. * Ability to keep abreast of changes in policy, methods, operations, etc. as they apply to property management operations and activities. MINIMUM QUALIFICATIONS * Bachelors Degree and/or at least 4 years working in the affordable housing industry in a supervisory role. * Three years of progressively responsible residential property management experience. * Four years supervisory experience. * Intermediate knowledge of MS Word, MS Excel and Windows 95 operating system. * Four years of budgeting experience. * Valid drivers license. PREFERRED QUALIFICATIONS * Graduate Degree and/or additional property management experience. * Knowledge of Property Management Software Systems * Training and experience in HUD and Tax Credit programs. * Familiarity with commercial property management. * Brokers or sales license. * CPM, NAHP or similar certification. Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer. In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position.