Description

About The Arc San Francisco

The Arc San Francisco is a non-profit service and advocacy organization dedicated to supporting adults with intellectual and developmental disabilities and their families in San Francisco, San Mateo, and Marin counties.

Our mission is to partner with adults with intellectual and developmental disabilities as they design their futures and transform our communities through lifelong learning and self-determination. We offer a wide range of services that touch every aspect of adult life, including independent living supports, skills building, employment training, and creative expression.

As a committed community partner, we believe in the power of educational outreach, business partnerships, and being a reliable resource for families, supporters, public policy makers, and all those who share our vision of fostering a more informed, diverse, and inclusive society.

Position Overview

The Associate Director of Learning & Development is responsible for designing, coordinating, and facilitating professional development experiences that strengthen employee skills and performance, and leading staff feedback and dialogue processes to support organizational development. This role plays a critical part in advancing The Arc San Francisco’s disability justice and equity goals by implementing inclusive training strategies and facilitating meaningful staff feedback and dialogue spaces.

Key Responsibilities

Training & Professional Development

• Support the Senior Director of People in developing and executing a strategic, organization-wide learning and development plan aligned with business goals and workforce needs.
• Identify current and future skills gaps and propose scalable, targeted solutions that strengthen talent pipelines and support career growth.
• Partner cross-functionally with People Operations and department leaders to design, communicate, and evaluate development initiatives, ensuring alignment with team goals and measurable outcomes.
• Design, deliver, and manage virtual and in-person training sessions, workshops, and e-learning modules that engage staff at all levels, while tracking participation and impact.
• Collaborate with managers to build role-specific learning pathways and support long-term career development across the organization.
  
  

Evaluation and Continuous Improvement

• Lead the development and implementation of comprehensive evaluation systems to assess the impact, relevance, and quality of all learning and development initiatives.
• Analyze feedback, performance data, and engagement metrics to identify training gaps, improve instructional design, and ensure alignment with organizational goals.
• Collaborate with department leaders to apply evidence-based methods and continuous review cycles that enhance program effectiveness and sustainability.
  
  

Organizational Development

• Design and manage inclusive feedback systems that gather staff input on organizational culture.
• Facilitate structured opportunities—such as surveys and focus groups—for staff to contribute insights that shape strategic learning priorities and enhance organizational effectiveness.
• Translate feedback into actionable strategies that inform leadership development, workforce planning, and continuous improvement across departments.
• Partner with senior leadership to implement development initiatives that reflect staff needs, foster engagement, and promote equity and transparency.
  
  

Qualifications

Qualifications

• 4+ years of experience in learning and development, talent management, or related field, with at least 2 years in a leadership or strategic role.
• Proven experience leading cross-functional teams and collaborating with stakeholders at all levels of an organization.
• Strong project management skills, with the ability to manage multiple complex initiatives from design through implementation and evaluation.
• Exceptional organizational skills, with a demonstrated ability to prioritize tasks, meet deadlines, and maintain accurate documentation.
• Sharp attention to detail, ensuring high-quality deliverables and consistency across learning programs.
• Demonstrated success in designing, delivering, and evaluating effective adult learning programs, including in-person and virtual formats.
• Proficiency in learning management systems (LMS), e-learning tools, and training technologies.
• Strong written and verbal communication skills, with the ability to present information clearly and persuasively.
• Commitment to diversity, equity, and inclusion, especially in designing learning experiences that reflect the diverse communities The Arc San Francisco serves.
• Passion for mission-driven work, with an understanding of the needs of individuals with developmental disabilities a strong plus.
  
  

Work Environment

This position is primarily located at 1500 Howard Street, San Francisco. Some work time will be spent at The Arc San Francisco satellite sites in Burlingame, CA and Marin, CA, and in the Greater San Francisco Bay Area with organizational partners.

Physical Demands

Repetitive keyboard use; phone use, walking, standing, bending, stooping, and direct client and staff interaction.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

The Arc San Francisco is an equal opportunity employer. We are committed to building a diverse, inclusive, and equitable workplace and encourage applicants from all backgrounds and identities to apply. We will consider qualified candidates with criminal histories in a manner consistent with the requirement of the San Francisco Fair Chance Ordinance.