KPMG China provides multidisciplinary services from audit and tax to advisory, with a strong focus on serving our clients’ needs and their industries. Not only do we have an overriding commitment to provide the highest quality services for our clients, but we also strive to become a responsible corporate citizen that has a positive impact on our environment and community. At KPMG, you’ll translate insights into action and reveal opportunities for all—our teams, our clients and our world.

Service Line Overview

We support organizations and executive teams in defining their ambition and developing innovative strategies that embed the agility, customer-centricity and operational excellence needed to thrive in dynamic markets. We draw on KPMG’s deep functional expertise to work shoulder to shoulder with our clients through implementation and deliver targeted results by accelerating momentum, locking down value and de-risking both decisions and actions. We bring strategic thinking and the hands-on skillsets to deliver on transformation. We call this ‘Innovation to Results’.

• Growth strategy: identifying and implementing a prioritized set of growth platforms that will enable clients to achieve their growth ambitions
• Operating strategy & cost: challenging strategic decisions and align their operating model to their business strategy and financial targets
• Digital strategy: consider the new opportunities created by emerging technologies, and evaluate their readiness to adapt to change
• ESG strategy: assists to set and achieve ESG goals, to embed ESG into an organization’s DNA, and make ESG sustained competitive advantage for the organization
• Enterprise-wide transformation: provides the overarching framework for multi-year strategic planning, capital allocation, portfolio and synergy assessments, scenario planning, corporate centre redesigns, and other modularized enterprise-wide services
  
  
  

Our Insurance Strategy & Operations team works with clients on defining their strategies and growth ambitions and deliver on their customer and digital agenda. We bring customer-centric thinking and an insight-driven approach to help our clients prepare, build and future proof their digitally-enabled business models.

Key Responsibilities

• Lead in the development of business strategies and value propositions and act as an advisor for our clients across key areas including growth, customer, digital and operational excellence
• Conduct research and analysis to support go-to-market propositions and strategies (e.g. customer segmentation market landscape, industry best practices)
• Apply customer-centric mindset to design journeys and architect future business models and innovative solutions for clients that will support the key customer touchpoints (e.g. on sales, distribution, underwriting, claims, servicing)
• Lead the delivery of digital transformation programs, acting as key conduit between senior management and various business users; acting as a facilitator for communication and collaboration to validate and ensure technical solutions are feasible and fulfil business needs
• Manage end-to-end delivery of projects from initiation (e.g. strategy, business case, project plans, budgets) through to implementation via the management of scope, timeline, resources, costs, risks etc.
• Supervise and provide guidance to high performing teams on project and proposal delivery and ensure timely and quality deliverables
• Support the identification, pursuit and conversion of a pipeline of business development opportunities
• Contribute to knowledge sharing, thought leadership and publications to transfer industrial knowledge across and beyond the firm
  
  
  

Experience

Experience & Background

• Strong industry knowledge of Hong Kong and Asia Pacific Insurance sector
• Prior consulting experience or industry experience in strategy or digital roles
• Experience in managing or leading digital transformation programs – through strategy, design, implementation, or overall program delivery
• Prior experience in CX, customer value proposition and journey design, CRM or digital marketing and leveraging data analytics to support customer insights.
• Broad understanding of the Hong Kong regulatory environment recommended
• Dealt with large-scale change and globally focused Insurance clients previously
• Dealt with hand-offs between teams and business units previously
• Experience in managing teams preferred
  
  
  

Requirements

• Strong analytical, problem solving and inquisitive mind-set
• Bring outside thinking and new perspectives to solving complex problems
• True team player – collaborative working style, but a self-starter
• Ability to drive an initiative forward with limited guidance
• Strong communication skills: English speaking and writing skills is mandatory. Preference in Cantonese and/or Putonghua is desirable
• Regular daily use of English is a standard with presenting, cooperating with stakeholders, attending team/corporate meetings
• Knows when to seek advice – knows their own limits
• Proficient in PPT, Word and Excel
• Experience in using design apps such as InVision, Adobe XD or Figma would be preferred
• Experience in delivering agile projects would be preferred but not necessary
• Competency in the area of Insurtech, MarTech and digital solutions/ trends would be preferred
  
  
  

Qualifications

• Bachelors or Master´s Degree
• Qualifications would be preferential in:
• Lean Six Sigma Certification
• PMP, Prince2 Practitioner, or other internationally recognised project management qualification
• ScrumAlliance, SaFE, or other internationally recognized Agile qualification
• Human-Centred Design / Design-Thinking
• At least 7 years of experience in Insurance or Consulting industry
  
  
  

About KPMG

At KPMG China, we are committed to being an equal opportunity employer, with zero tolerance for any form of discrimination against any persons. It is important for us to create an inclusive, diverse and agile workplace for our people to develop and thrive at both a personal and professional level.

We strive to make ESG (environmental, social and governance) a watermark running through our organisation; from empowering our people to become agents of positive change, to providing better solutions and services to our clients to help them achieve their ESG goals. View Our Impact Plan to learn more about our ESG commitments and progress across four key pillars - Governance, People, Planet and Prosperity – and how we make a positive impact on our people, environment and society.

We encourage you to come as you are, and we welcome all qualified candidates to apply, and hope you unlock opportunities with us. Visit KPMG China website for more company information.

You acknowledge and agree that all personal information hereby provided regarding yourself will be used by KPMG China for its candidate selection purposed only. KPMG China collects, uses, processes, and retains your personal information in accordance with KPMG China’s Online Privacy Statement and/or KPMG China Privacy Statement (collectively "Privacy Statement"). During the recruitment process, KPMG China may need to store personal information of candidates in a designated third-party application tracking platform.

If you have any questions regarding the information you provided in the form or your job application in general, please contact KPMG China’s HR personnel in the location where your application is submitted [see here].