Company Description

Welcome to Gyanindit, where we believe in the transformative power of knowledge and expertise. Our motto, "Encouraging Empowerment," drives our commitment to providing exceptional expert services that empower individuals to achieve their goals and aspirations. Our vision is to create a world where every individual has the tools, knowledge, and support to succeed. At Gyanindit, we work tirelessly to make a meaningful difference by providing guidance, resources, and solutions for career excellence and innovation.

Job Title: Associate Director – Customer Experience (CX)

Years of Experience : 16 + years

📍 Location: Bangalore, India

🕒 Type: Full-Time (Permanent Opportunity with Our Client)

About the Role:

We are looking for a dynamic and experienced Associate Director – CX to join our client’s team in Bangalore. In this leadership role, you'll drive the strategy, design, and development of modern, user-centric web applications and digital platforms. You’ll work closely with cross-functional teams to deliver high-quality, scalable, and accessible digital experiences while mentoring and guiding engineering teams and engaging with global clients.

Key Responsibilities:

• Lead the hands-on development of immersive, responsive web applications using modern frameworks (React, Next.js, TypeScript).
• Set strategic direction on architecture, design, and emerging technology adoption for enterprise-grade applications.
• Oversee end-to-end project delivery, ensuring technical excellence, timely execution, and alignment with business goals.
• Collaborate with clients and internal teams to define technical approaches, delivery plans, and innovation roadmaps.
• Maintain and enhance CMS-based and custom applications (WordPress, Contentful, Sanity).
• Lead code quality initiatives by advocating for clean, maintainable, and testable code.
• Optimize UI for performance, accessibility (a11y), and scalability across devices and platforms.
• Develop reusable web components/libraries and support internal tooling efficiency.
• Mentor and grow engineering talent; foster a culture of innovation, ownership, and collaboration.
• Contribute to CI/CD pipeline setup, web server maintenance, and performance tuning.
• Work cross-functionally with product, design, QA, DevOps, and client teams to deliver seamless experiences.
• Act as a product and technology evangelist within the organization and to external stakeholders.

Requirements:

• 16–21 years of total experience, with at least 5+ years of hands-on development in modern frontend frameworks (Next.js, React, TypeScript).
• Strong technical leadership and experience managing large, distributed development teams.
• Proven success in stakeholder engagement and client relationship management (North America client experience preferred).
• Deep knowledge of HTML5, CSS3, JavaScript (ES6+), and modern styling libraries (Tailwind, Bootstrap, SCSS).
• Experience with state management libraries like Redux, Zustand, or XState.
• Strong proficiency in integrating REST and GraphQL APIs.
• Familiarity with headless CMS platforms (Contentful, Sanity) and SSR techniques.
• Proven expertise in delivering large-scale, performant, and accessible web applications.
• Experience working with DevOps to set up deployment pipelines, troubleshoot CI/CD, and manage cloud hosting (AWS, GCP, Azure).
• Excellent understanding of software development lifecycle (SDLC), Agile/Scrum methodologies, and version control (Git, GitHub).
• Strong communicator with the ability to present complex technical solutions to both technical and non-technical audiences.
• BS/MS in Computer Science or equivalent field.

Nice to Have:

• Experience with Framer Motion, React Spring, or other animation libraries.
• Knowledge of Angular, Vue, and data visualization tools like D3, Highcharts.
• Experience with Vercel for deployment and hosting.
• Exposure to AI/ML, serverless architectures, and real-time streaming technologies (Kafka, Redis).
• Strong understanding of accessibility standards, especially in animated UI design.

Why Join Us?

• Lead high-impact digital experience projects for top-tier global clients.
• Be part of a collaborative and innovation-driven culture.
• Opportunity to shape the future of CX technology and mentor the next generation of leaders.
• Competitive compensation and a long-term career path with growth opportunities.