Company Overview

Improving client processes and driving business impact is the prime focus of our entire organization of over 25,000 employees. Firstsource couples its deep process knowledge, insights and best practices with targeted analytics and pragmatic reengineering to deliver a comprehensive solution. Our broad portfolio consists of both enterprise and industry-specific services. In all areas, we execute simple transactional needs to providing process management capabilities, where complex decision-making and keen judgment are required. Services are seamlessly delivered from our Rightshoring model with 44 centres in four countries to meet a client's business objectives and cost reduction strategy.

Firstsource focuses on the industries of Telecom, Banking & Financial Services, Insurance, Media, Publishing and Healthcare. Our solutions span across the customer life cycle of Customer Acquisition, Customer Services, Transaction Processing, Collections & Accounts Receivables Management and Research & Analytics.

We develop reliable and scalable solutions for essential business processes, consecutive with industry best practices and supported by a robust technology infrastructure, proprietary tools, strong human resources and transition.

Analytics and Data Science Delivery Lead

Roles & Responsibilities

We are seeking a Delivery Leader for Analytics and Data Science who can manage programs, from conceptualization to execution, across various domains including Machine Learning, Natural Language Processing (NLP), Forecasting, Experimental Design, Root Cause Analysis (RCA), and Data Visualization.

Below are some of the core responsibilities associated with the role :

Delivery :

• End-to-end delivery of Data Science Projects, POCs and other form of engagements
• Implement and enforce best practices in model development, data processing, and deployment
• Ensure efficient resource allocation, effective budget management, and adherence to project timelines
• Lead discussions with leadership to align business objectives, project plans, and address challenges proactively.
• Provide both functional and technical leadership to guide and mentor the team effectively

Consulting :

• Identifying Analytics opportunities across client and internal operations
• Assessment of Data & Tech readiness for deploying Analytical solutions
• Preparing roadmap in terms of people, tools and capabilities that would be required for development

Pre-Sales :

• Providing Delivery inputs (technical approach, pricing and implementation roadmap) for client RFPs/RFIs
• Building demonstratable capabilities

Mandatory Qualifications & Skills

• 15+ Years of experience in Core Analytics and 5+ Years of experience in leading Analytics Programs
• Expert in Machine Learning Tools & Methodologies (such as Regression, Classification, Forecasting etc.)
• Expert in delivering projects in Natural Language Processing and allied areas
• Exposure to Deep Learning frameworks such as Keras, Tensorflow etc.
• High degree of familiarity with at least one of the Cloud Technologies (e.g. – Azure, AWS, GCP etc.)
• Exposure to at least one of BI Stacks – Power BI/Tableau
• Hands-on experience across Python & SQL for Analytics development
• Experience in popular deployment methodologies and MLOps principles
• Experience in conducting statistical tests and designing experiments for causal inference

Preferred Skills

• Familiarity with Generative AI solutions leveraging proprietary and Open-Source tools
• Experience in developing and deploying Computer Vision solutions
• Familiarity with Data Engineering tools and methodologies (ETL, Data Pipelines etc.)
• Knowledge of Healthcare (Provider & Payer) & BFS Industry will be advantageous

⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.