Applied Medical is a new generation medical device company with a proven business model and commitment to innovation fueled by rapid business growth and expansion. Our company has been developing and manufacturing advanced surgical technologies for over 35 years and has earned a strong reputation for excellence in the healthcare field. Our unique business model, combined with our dedication to delivering the highest quality products, enables team members to contribute in a larger capacity than is possible in typical positions.

Position Description

Are you a highly organized and customer-focused individual with a passion for providing excellent support? Join our Customer Relations team as an Associate Customer Relations Representative and play a crucial role in ensuring smooth order processing and effective communication with both our valued customers and internal partners. You will be instrumental in accurately managing customer orders, understanding key operational processes, and collaborating with various internal teams to deliver exceptional service. This is an excellent opportunity to develop your customer service skills, learn the fundamentals of customer relations, and contribute to a positive and efficient customer experience. This position is on 1st shift, Monday - Friday 5 AM - 2 PM.

Key Responsibilities:

• Accurate Order Processing: Precisely enter customer orders into the system, ensuring all details are captured accurately and efficiently.
• Process Comprehension and Adherence: Understand and consistently follow the established processes and workflows of the Customer Relations team.
• Customer and Internal Liaison: Serve as a direct point of contact for external customers, addressing their inquiries and needs effectively, while also collaborating with internal departments such as Credit, Field Operations, and Shipping.
• Safety and Policy Compliance: Comprehend and strictly adhere to all company safety rules and established policies in all aspects of the role.
• Task and Project Support: Provide assistance with various tasks and contribute to projects as needed to support the overall goals of the team and department.
  
  

Position Requirements

• Bachelor's degree in a related field.
• More than one year of customer service experience in a call center setting, preferably within a manufacturing environment.
• Knowledge of Microsoft Excel and Outlook.
• Excellent oral and written communication skills.
• Excellent communication skills, both written and verbal.
  
  

Preferred

• Experience with Systems, Applications, and Products in Data Processing (SAP).
  
  

If you are a motivated individual eager to provide exceptional customer support, learn about customer relations processes, and contribute to a positive customer experience, we encourage you to apply. Join our team and play a vital role in ensuring smooth operations and building strong customer relationships.

Benefits

• Competitive compensation range: $24 - $26 / hour (California).
• Comprehensive benefits package.
• Training and mentorship opportunities.
• On-campus wellness activities.
• Education reimbursement program.
• 401(k) program with discretionary employer match.
• Generous vacation accrual and paid holiday schedule.
  
  

Please note that the compensation range may be adjusted in the future, and bonus and incentive compensation plans may apply.

Our total reward package reflects our commitment to employee growth and well-being, as we invest in your development and offer a range of benefits designed to enhance your career and life.

All compensation and benefits are subject to plan documents and written agreements.

Equal Opportunity Employer

Applied Medical is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), or sexual orientation, or any other basis protected by federal, state or local laws in the locations where Applied Medical operates.