Assurant

Associate Business Unit Systems Analyst

Buenos Aires, Buenos Aires Province, Argentina

2 months ago
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Summary

Basic Qualifications

  • 2-4 years professional / analytical experience.
  • Experience working in both Agile Scrum and Kanban environments
  • Ability to analyze, triage, manage major incidents and the recovery process
  • Broad experience and understanding of the Loss Draft process and the products/services involved.
  • Intermediate to advanced Microsoft Office (Word, Excel, PowerPoint, Visio) skills.
  • Experience working with both IT development and Operations to solution both system enhancement requests and production issues.
  • Experience documenting new processes and proven ability to identify roadblocks, quality risks and overall system impacts.


TECHNICAL EXPERTISE AND PRODUCTION SUPPORT

  • Provide production assistance for the DTE application
  • Research and report on simple system fixes.
  • Enter routine user-maintained table changes.
  • Monitor system workflow


DEBUGGING, TEST MANAGEMENT, QUALITY ASSURANCE

  • Provide routine system support following established guidelines and procedures.
  • Perform troubleshooting with limited direction.
  • Determine testing requirements for small scale projects.
  • Provide timely resolution for testing issues.
  • Research and identify flaws, errors, and issues with application functionality, flow and/or program changes.
  • Produce agreed upon deliverables on time, within targeted estimates


PROJECT MANAGEMENT

  • Participate as a project team member.
  • Identify project risks and issues.
  • Schedule/Prioritize project tasks as assigned.
  • Display basic knowledge of project management principles.
  • Handles multiple tasks and projects concurrently.


Analysis/Solution Generation

  • Reports system problems/testing defects to management and recommend appropriate course of action to remedy.
  • Research, report and implement fixes, temporary solutions, workarounds for low complexity problems.
  • Ability to identify priority issues and prioritize work accordingly.


Process Engineering

  • Analyze existing processes of low complexity for adaptive or corrective changes
  • Document existing and new business workflows.
  • Display basic knowledge of fundamental project process re-engineering approaches and techniques.


Requirements Definition

  • Analyze requirements for simple new processes.
  • Assist in gathering and defining business requirements for simple to moderately complex projects.
  • Participate in analysis of business requirements.
  • Participate in documentation of system requirements.
  • Participate in meetings with clients and internal users.


Customer Liaison, Relationship Building, And Communications

  • Build relationships with business partners at peer level.
  • Provide customer training on system enhancements.
  • Communicate effectively to both IT development and scrum team as well as to Operations
  • Structure and compose written work products independently.

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