• Experience as an Associate Account Manager, Sales Administrator or Associate Buyer with experience in Retail/Wholesale account management ideal
• Manage independent retail customers, online marketplaces and dropship customers
• Global Consumer Goods eCommerce/wholesale business
• Remote work but must be based in Austin, TX area

Let's talk about the team:

Love to Dream is an Australian-owned business founded in 2008 by Hana-Lia Krawchuk, who invented the Swaddle UP to help babies achieve better, longer, and safer sleep. The first range of innovative swaddles and sleepwear hit the stores in Sydney and sold out in two weeks. Fifteen years later, Love to Dream has established the baby sleep category, is the market leader in Australia, and sells over 500 SKUs in 40+ countries globally.

In 2019, Quadrant Private Equity’s Growth Fund invested in Love to Dream, enabling the business to scale up at a significant pace both locally in Australia and internationally. As part of this, Love to Dream’s DTC operations have launched across China, the UK, the EU, and the US over the last four years, along with the creation of global teams based in the UK and US to build wholesale and distributor partnerships, which are core to the omnichannel expansion strategy. At Love to Dream, we continue to expand our presence globally with the vision of becoming the #1 global baby and toddler sleep brand—providing better sleep, bigger dreams, and a brighter world.

The Role: Associate Account Manager, North America

If you are an enthusiastic, energetic, detail-oriented, and self-motivated individual who wants to play a critical role in a fast-growing international wholesale business in North America, this is the role for you.

The Associate Account Manager, North America will play a key role in a small team, reporting to the North American Director of Sales. This position focuses on day-to-day wholesale management including retailer management, new account setups, content management and item setups. This role will work closely with key stakeholders, including:

• The North America Sales Team
• The North America General Manager
• The North America Operations Team
• Love to Dream Australia HQ teams (Customer Care, Marketing, Data and Finance)

Key Responsibilities:

Sales Support & Customer Service

• Account Management: Own and manage a book of business that will include independent retailers in the Baby space.
• Retail Software Management: Managing the NuOrder Platform for the US and CA, the Faire platform in the US, and other retailer focused software.
• Trade Show & Travel Support: Assist in coordinating logistics for trade shows and travel as needed.
• Creative Assets and Deck Building: Maintain and submit creative assets by retailer and assist in deck building for sales meetings and presentations.
• Marketplace & Dropship Management: Oversee day-to-day general management of marketplace and dropship accounts. Maintain inventory, item setups, and order processing for dropship and marketplace accounts. Experience with Marketplace and Dropship is a must.
• New Account Setup: Own new account set up for all retailers in the US and CA
• Inventory & Shipping Coordination: Work with sales reps to provide sales reports, inventory levels, and shipping updates.
• Sales Inbox Management: Respond to order inquiries, new retailer requests, and general customer service needs.
• Open to other duties as assigned by Director of Sales or General Manager

Content Management

• Image & Content Management: Provide retailers with correct product images, descriptions, and marketing copy, ensuring brand consistency across platforms.
• SKU Management: Own and manage the US & Canada Master SKU file, ensuring all products are accurately listed across wholesale, dropship, and marketplace accounts.
• Salsify Management: Work within Salsify to maintain and update product listings, attributes, and digital assets for marketplace and retailer platforms.
• Retailer Website Audits: Conduct monthly audits of online retailer websites to ensure accurate product listings and inventory availability.

About You – Qualifications & Experience

To be successful in this role, you will bring the following skills and experience:

• Demonstrated experience at Associate level in sales administration and customer service support for wholesale accounts and sales representatives.
• Marketplace and Dropship experience is required.
• Experience with item setups, inventory management, and order processing across marketplaces and dropship platforms.
• Experience with Salsify or similar product information management (PIM) systems is a plus.
• NetSuite (or similar ERP system) and NuOrder experience are a plus.
• Strong organizational skills, with the ability to multitask and prioritize in a fast-paced environment.
• Ability to work independently and self-motivate.
• Excellent customer service and communication skills, with a problem-solving mindset.

Working Style & Environment

• Remote working but must be based in or near Austin, Texas.
• Occasional travel required for quarterly in-person meetings, trade shows, and events.
• Must have a valid US Driver’s License.
• Comfortable working remotely in a small team environment, both collaboratively and independently across multiple time zones. Evening meetings will be required with the Australia based HQ team.

What’s in it for you?

At Love to Dream, we believe diversity of thought fuels innovation, which is why we encourage applications from candidates of all backgrounds.

We offer:

• A high-growth, rapidly evolving organization
• The opportunity to shape our North American expansion
• A dynamic, flexible, and supportive team culture
• A competitive salary package with growth potential
• Generous accrued PTO and US holidays
• Commitment to your professional growth and development

Next Steps:

If you’re excited about this opportunity and ready to contribute to a growing global brand, we’d love to hear from you! Please apply!