At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are -with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• Highly motivated and driven, proven track record of innovation and execution resulting in Operations excellence.
• Effective people leadership, talent development and management.
• Proven technical leadership in major incident recovery and mitigation of service.
• Solid knowledge and experience in BGP peering, routing/switching, MPLS, ISIS, and OSPF
• Understanding core Networking concepts
• Proficiency in network troubleshooting tools (Wireshark, Azure Network Watcher, Log Analytics).
• Network security: Understanding of network security principles and practices, including access control and information transfer policies
• Proven technical leadership investigating complex issues and performing corrective actions, track record in leading major incident recovery.
• Highly impactful problem-solving skills and attention to detail.
• Experience working with ITSM systems such as ServiceNow.
• Customer focused & solutions driven
• Exceptional written and verbal communication skills.

Education

• Proven hands-on network engineering experience
• CCNP or higher (CCIE and/or CISSP highly valued)
• Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
• Solid understanding of the OSI or TCP/IP model
• Hands-on experience with monitoring, network diagnostic and network analytics tools

Responsibilities

• Participate in on-call rotation, weekend support, and provide after-hours support as scheduled in the shift roster
• Drive innovation and execution, incorporating continuous improvement and efficient resource management, resulting in Operations excellence.
• Manage Moody’s Hybrid Cloud Infrastructure Operations by leading team that spans across countries in a “follow the sun” model.
• Owns and leads service recovery from major incidents and facilitates mitigation within the SLO targets.
• Work collaboratively with business and technology stakeholders in achieving full ITIL process compliance, including incident, change, problem, configuration and major incident processes.
• Co-ownership of global risk & control program execution to de-risk Windows and Core Infrastructure.
• Joint responsibility of Disaster Recovery procedures and exercises with application and service management.
• Contributes to technology roadmaps by partnering with Engineering and Architecture functions.
• Work with PMO, business and technology in efficient resource management to deliver projects within budget and timelines. Provide inputs and operational data for effective tracking, evaluating, and reporting of projects and services.
• Resolve service quality/satisfaction issues raised by downstream consumers and ensure high priority/escalated issues are addressed in a timely manner.
• Execute hiring and people strategy for the TSG organization across capability centers
• Advise senior management on matters related to service quality, service development, budgets, personnel, and new opportunities.
• Ensure the team understands, accepts, and supports TSG goals and objectives.
• Interaction across TSG towers and other business support areas for problem escalations, resolutions, reporting and coordination.

About the team

The Technology Services Group (TSG) are seeking a highly skilled and motivated Network Support Engineer with a focus on supporting the Enterprise network and faster resolution of incidents or tickets related to networks.. As a key member of our global network operations team, you will play a crucial role in maintaining and optimizing our network infrastructure to ensure seamless connectivity, high performance, and reliability.