Company Description

Crumbl is the fastest-growing dessert company in the nation, founded in 2017 by Jason McGowan & Sawyer Hemsley in Logan, Utah. With nearly 1,100 locations in the USA and Canada, Crumbl brings friends and family together over the best desserts in the world. Powered by cutting-edge technology, iconic branding, delicious desserts, and passionate people, Crumbl provides employment for over 26,000 individuals across the United States, Canada, and Puerto Rico.

Role Description

This is a full-time on-site role for an Assistant Store Manager located in Medford, Oregon. The Assistant Store Manager will be responsible for customer satisfaction, customer service, communication, and store management on a day-to-day basis.

Key Responsibilities:

• Team Leadership: Support and guide team members during shifts, fostering a positive and efficient work environment.
• Operational Oversight: Assist in managing daily store operations, including inventory management, scheduling, and ensuring compliance with company policies.
• Customer Engagement: Ensure every customer receives exceptional service, addressing any concerns promptly and professionally.
• Quality Control: Monitor product preparation and presentation to maintain Crumbl's quality standards.
• Training & Development: Help train new hires and provide ongoing coaching to existing staff to promote growth and efficiency.
• Weekly Performance Reporting: Assist with compiling scorecard data like speed of service, training status, cookie availability, and cleanliness audits.

Qualifications

• Customer Satisfaction and Customer Service skills
• Effective Communication skills
• Store Management or leadership experience
• Strong organizational and leadership skills
• Ability to work collaboratively in a team setting
• Experience with inventory management
• High school diploma or equivalent