• NEWLY CREATED ROLE WITHIN COMMUNITYAID!
• COMPANY INCENTIVE PROGRAM FOR ALL EMPLOYEES!
• MINIMUM STARTING SALARY $45,000., DEPENDENT UPON QUALIFICATIONS AND EXPERIENCE!
  
  

Purpose Of The Role

The Assistant Store Manager Front End & Production Other is a vital key leader within the store and may serve as the acting Store Manager when the Store Manager is not present. They provide oversight for the full range of operational activities within the Front End and Production Other, resulting in positive experiences for both employees and customers as well as contributing to retail profitability – all in a manner consistent with our Mission and Values. The Assistant Store Manager Front End & Production Other sets expectations for the proper execution of policies and procedures and responds as appropriate to employee performance. Our culture assumes we can count on one another, engage with respect and professionalism in alignment with our core behaviors, and continue our exceptional tradition of serving the public and our partners through teamwork and cooperation.

Key Areas Of Responsibility

• Operational Oversight-
• Front End
• Customer Service:
• Oversees interactions at the front end area of the sales floor to ensure and promote a consistent positive shopping experience and to deter theft.
• Handles customer complaints promptly and professionally.
• Cash Handling:
• Trains the Retail Floor Supervisor and Front End Trainer on cash handling procedures including counting cash drawers, reconciliation, deposits, and bank runs, while maintaining the safe’s security.
• Supervises cash management procedures, ensuring adherence for Retail staff, including the Retail Floor Supervisor, Retail Associates, and Front End or Retail Floor Trainers.
• Oversees the delivery of training by the Front End Trainer, verifying it is executed efficiently and adheres to company policies and procedures.
• Production Other
• Monitors the quality of Production Other products prepared for the retail floor.
• Adjusts pricing based on data provided by the Operations Manager.
• Collaborates with the Assistant Store Manager Retail Floor to assess and address inventory and ragout trends.
• Ensures Warehouse and Procurement inventory are completed following standard operating procedures.
• Tracks production metrics, effectively communicates with Associates and Production Other Trainer, and collaborates with the team to consistently meet and exceed standards.
• Conducts daily floor walks of the Front End and Production Other areas, sharing insights with Store Management to ensure alignment.
• Takes responsibility for the overall function of the store when the Store Manager, Assistant Store Manager Production Clothing and Assistant Store Manager Retail Floor are not present.
• Staffing, Employee Training and Development-
• Oversees staff for the Front End (Front End Trainer, Retail Associates) and Production Other (Production Other Trainer, Production Associates).
• Conducts weekly or as needed one-on-one meetings with the Front End or Production Other Trainer and Associates.
• Evaluates potential candidates for cultural alignment and position fit through phone interviews and on-site interviews.
• Manages the selection and integration of new staff by adhering to company procedures.
• Oversees Associate training:
• Supports the Front End Trainer and Production Other Trainer in training new Associates in their roles, responsibilities, company policies, procedures and best practices, including cross-training in other departments as needed.
• Collaborates with the Operations Manager to ensure proper staffing levels in adherence with the labor model, including cross-training.
• Communicates performance expectations, coaching for improvement and success and utilizes existing performance management tools to document conversations.
• Assists the Store Manager in the annual review process by sharing input on their employees’ performance.
• Employee Engagement and Morale-
• Promotes employee engagement through regular huddles and team meetings, one-on-one check-ins, special events, and prioritizing employee recognition.
• Compliance and Regulatory Activities-
• Ensures compliance with all applicable state and federal laws, as well as CommunityAid policies and procedures, and ensures these are clearly communicated and followed by the Front End and Production Other staff.
• Facilities and Logistics Safety -
• Maintains a safe environment for both employees and customers.
• Ensures the cleanliness and organization at the front end and warehouse/production other spaces.
• Regularly monitors for safety, promptly addressing and taking measures to correct unsafe work conditions.
• Additional Duties or Responsibilities –
• Performs additional duties and responsibilities as assigned by the Store Manager.
• Provides support to other departments as needed or directed by the Store Manager.
• Complies with all Company established policies and standards.
  
  

Core Competencies

• Embrace, exemplify, endorse, and teach CommunityAid’s 12 Core Behaviors
• Embrace and support CommunityAid’s Mission
• Expansive knowledge of retail operations and its integral relationship with warehouse operations
• Effective leadership skills, including leading teams
• Emotional intelligence and strong interpersonal relationship skills
• Excellent communication abilities with an emphasis on clarity and listening
• Strong critical thinking, problem-solving skills, and exercises sound judgement
• Maintains confidentiality
• Ability to organize and prioritize a variety of tasks while working within strict timeframes
• Ability to thrive in a fast-paced environment
• High School diploma or equivalent required
• Associate or bachelor’s degree related to business management preferred
• Minimum of one-year experience in a supervisory role within a comparable production, retail, or service-oriented business preferred
• Experience effectively managing in a fast-paced, professional work environment
• The ability to properly handle and maintain confidential information
• Flexibility with scheduling and availability to work evenings and weekends on a regular basis
• Proficient in reading, writing, and speaking English
• Must have a valid Driver’s License
• Must be eligible to work in the U.S without sponsorship
• Adherence to consistent attendance and weekly hours expectations based on full-time/part-time/seasonal non-exempt(hourly) status