Job Title: Assistant Store Manager – Framingham State University Campus Store

Department: Retail Operations

Location: Framingham, MA

Reports to: Multi-Site Store Manager at Mass College of Art and Design

Position Summary: The Assistant Store Manager at University Gear Shop is responsible for assisting the multi-site store manager with daily Gear Shop activities and directing sales, ensuring overall store performance sales goals and profitability are met. Additionally, you will seek daily to implement and execute the mission of UGS: Drive community engagement and brand recognition by delivering high-quality branded merchandise with passionate, world-class service.

Essential Duties and Responsibilities:

In-store Selling Effectiveness:

• Assist with day-to-day operations of the store and implementing action plans to improve operating results
• Protect company assets by ensuring compliance with inventory check-in and sales procedures, product handling guidelines, cash control policies, shrinkage avoidance, and safety and security protocols to minimize losses and support the profitability of the store
• Uphold positive working relationships with university officials, UGS partners, and third-party vendors
• Lead operations of pop-up sales events outside of the store using mobile technologies
• Fulfill and ship online sales orders daily for Framingham and MassBay stores
• Utilize company visual and signage guidelines to maintain store appearance and organization to maximize sales
• Provide product feedback to the multi-site store manager, including making recommendations regarding new items to carry or those that should be discontinued
• Maintain a safe and clean store environment in accordance with university and UGS policies
• Availability for varied weekly shifts including opening and closing, occasional weekends, evening events, and peak shifts hours required

Direct Selling Effectiveness:

• In collaboration with the store manager, build relationships with campus department and organization leads and promote our ability to provide unique branded merchandise for events, projects and groups.
• Work with corporate support team to source apparel and branded merchandise, selecting items that meet the needs of campus department and organization customers, keeping within product pricing, decorating and freight expense standards set by the customer and/or our VP of Retail Operations
• Work with corporate support team to secure/create necessary artwork and quotes to be shared with our customers, assuring that all product, pricing, and shipping details are accurately represented
• Work with corporate support team and customers to approve virtual samples
• Monitor status of open purchase orders to ensure on-time delivery of all products, including timely resolution, communication, and mitigation of future potential problems
• Work with support team to assure timely invoicing of direct customers

Build High Performing Teams:

• With support of the Multi-Site Store Manager, lead the part-time sales associates at your store.
• With support of the Multi-Site Store Manager, hire, train and inspire a sales team that is committed to exceeding customers’ expectations while always delivering the highest level of customer service
• Identify, document, and resolve performance issues and policy violations in partnership with the human resources manager and Multi-Site Store Manager
• Partner with human resources manager and Multi-Site Store Manager on all payroll, on-boarding, and off-boarding matters

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

Knowledge and Experience:

• 2-3 years’ retail experience with increasing responsibilities
• Demonstrated technical expertise in point-of-sale (POS) systems and troubleshooting POS issues
• Apple certification may be required
• Broad range of product knowledge including apparel, hardgoods and tech accessories a plus
• Proficiency with Microsoft Office suite of products, especially Outlook, Excel, Word, and Teams
• Proficiency with mobile hardware technology
• Experience with shipping software a plus

Core Competencies:

• Consultative customer service through active listening and interpersonal communication
• Proven ability to drive sales results
• Ability to think critically, problem solve and use sound judgment
• Willingness to learn and embrace new procedures and new technologies
• Willingness to be flexible with time and adjust to a fast-paced and ever-changing work environment
• Detail oriented with proven organizational skills
• Ability to follow directions, work independently and collaborate collectively with a team
• High sense of urgency and willingness to take initiative
• Positive and professional demeanor with the ability to remain calm in high pressure situations
• Ability to maneuver around sales floor, stockroom and mailroom, bend, stoop, and kneel frequently, and lift up to 40 lbs. with or without reasonable accommodation

Education and Training:

• High school diploma required

Salary:

• $45,000 per year