Assistant Slot Shift Supervisor

Arizona Charlie’s Decatur (Las Vegas, NV)

Description

Summary: Responsible for assisting the Slot Shift Manager with the day to day operation and direct supervision of slot department during the assigned shift. Required to run any shift without the supervision of a Slot Manager or Slot Director, when needed. Approve slot jackpots and hand pays. Monitor all slot activity. Ensure staff is provides outstanding guest service. Handle any escalated guest and/or employee concerns. Safeguard company assets. Ensure department is following all gaming regulations and company policies and procedures.

Essential Functions

• Assists in monitoring all shift activities in the Slot Department to ensure efficient and timely floor operations.
• Responsible for the approval of slot jackpots and hand pays within departmental internal policies and procedures.
• Work in conjunction with the shift manager in the day to day scheduling of employees to ensure proper levels of service within departmental operating budgets.
• Assist with coaching / disciplinary actions, counseling by witnessing or direction by the shift manger to assist in typing counseling notices, maintain attendance, and variance logs.
• Work in conjunction with the shift manager in training, evaluation and supervision of all team members within their scope of responsibility.
• Work in conjunction with security and surveillance to detect any floor, employee, or customer irregularities.
• Handle Guest Disputes within departmental internal policies and procedures.
• Work calmly and professionally in busy work environment while effectively multi-tasking.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
• Maintain positive working relationship with all other departments.
• Performs other duties as assigned
  
  

Requirements

Qualifications/Requirements:

• Minimum three years experience within a slot gaming operation preferred
• Previous supervisory experience within slot operations preferred
• Understanding of and experience complying with gaming regulations, both operations and technical standards
• Working current knowledge of the various slot and video games, technology and equipment found on the casino floor
• Working knowledge of documentation required in transactions including jackpots, hopper fills, ticket voucher redemptions, title 31, dispatch logs, machine entries, and machine repairs
• Ability to operate equipment such as an adding machine, two-way radios, handheld voucher scanners, and any other specific tools required of the trade
• Efficient using computers, including but not limited to Word and Excel
• Ability to accurately add, subtract, multiply and divide using whole numbers, common fractions and decimals
• Accurate money handling and documentation skills
• Excellent guest service skills
• Present a professional appearance
• Ability to effectively communicate in small and large group situations, as well as one-on-one
• Ability to effectively communicate in English, both written and verbal
• 21 years of age or older
• High school diploma or equivalent
  
  

Required Work Cards

• Gaming
• Alcohol Awareness
  
  

Physical Requirements

• Continuously walking and/or standing and working indoors (more than 50% of the time)
• Occasionally sitting at a desk or table
• Lifting/pushing/pulling/carrying up to 40lbs
• Bending, kneeling, climbing and using chemical agents (up to approx 25% of the time)
• Work for sustained periods of time maintaining concentrated attention to detail
• Hearing, vision (including peripheral), speech and literacy (critical)
• Ability to work in a smoky, noisy environment with bright lights, some dust,&
• hot and cold temperatures
• Ability to communicate vocally utilizing portable radios and telephones (critical)
  
  

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Duties to be performed with or without reasonable accommodations.