This individual is responsible for aiding in the oversight of all aspects of the repair shop operations as well the productivity of the mechanics and the quality of the repairs. Assists in creating and fostering an engaged, positive, and memorable service experience.. Must have a deep knowledge of bicycle service and the running of the service area. Must have the ability to think critically. Essential Duties and Responsibilities include : Assist other mechanics with repairs Helps to manage inventory including min/max levels Motivates service staff Participates in training service staff through hands-on and digital training (Trek-U, S-Tech, etc.) Audit repairs and processes to hold the service staff accountable Monitor and maintain mechanic’s efficiency, maintain mechanic productivity rate Delegate jobs and responsibilities to mechanics Ensure customer service standards are being met Perform mechanic duties when required Each morning must consult the repairs due for that day and delegate those repairs so that they are completed when due Must maintain/delegate a clean work environment. Must maintain an approachable, enthusiastic attitude. Must maintain ninja status on Trek University. Motivate the service staff to achieve monthly goals. Must be at the shop ready to work at designated time. Must conduct the tasks of the service manager when service manager is not present As Assistant Service Manager at Wheels in Motion, individuals must be able to perform each essential duty with satisfactory approval of the store manager and team members. The ideal candidate: Energetic with the ability to learn quickly including various software. Pleasant to talk to while maintaining a professional attitude. Deal with any problems customers may experience and solve them politely and quickly. Deal with unforeseen issues with critical thinking.